Technical Service Representative
5 days ago
At Links Global USA, we are seeking a dedicated IT Support Specialist to join our dynamic team. As an IT Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and troubleshoot computer systems and applications.
Customer Service Focus
- Deliver exceptional customer service, ensuring end-users feel supported and valued.
- Communicate technical information to non-technical users clearly and understandably.
- Follow up with users to ensure issues are resolved and satisfactory.
System Administration
- Perform regular maintenance tasks such as updates, patches, backups, and system optimizations.
- Monitor system performance and take proactive measures to address potential issues.
- Provide SharePoint infrastructure and administration.
- Support Section 508 accessibility requirements.
Knowledge Base Management
- Create and maintain accurate documentation of IT processes, procedures, and user guides.
- Develop and update a knowledge base to facilitate efficient issue resolution.
User Education
- Conduct training sessions to educate end-users on basic system functionalities and best practices.
- Stay informed about new technologies and provide recommendations for continuous improvement.
Team Collaboration
- Collaborate with other IT team members to address complex issues and contribute to ongoing projects.
- Work closely with vendors to resolve hardware and software-related issues.
The estimated annual salary for this position is $70,000-$85,000, depending on experience and qualifications.
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