Customer Engagement Specialist II
2 weeks ago
Job Summary
The Customer Engagement Specialist II is a key member of the Tulane University team, responsible for providing exceptional customer service to students, faculty, staff, parents, alumni, and vendors. This role serves as the first point of contact for inquiries related to parking, Splash Cards, meal plans, facilities repair requests, and other campus services.
Key Responsibilities
- Handle computer, telephone, and in-person inquiries with a high level of professionalism and courtesy.
- Provide information and assistance on various campus services, including parking, meal plans, and facilities repair requests.
- Work independently and collaboratively as part of a professional team to achieve goals and objectives.
- Develop and maintain a comprehensive knowledge base of university policies, procedures, and services.
- Communicate effectively with diverse individuals and organizations, both internally and externally.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- 4-5 years of customer service experience, preferably in higher education.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work a flexible schedule, including evening and weekend hours.
- Proficient in Microsoft Office and ability to learn new technology and software quickly.
Benefits
Tulane University offers a competitive compensation package, including a non-exempt, hourly salary and a range of benefits to enhance your health and well-being.
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