Retail Loss Prevention Customer Service Associate II

2 weeks ago


New Orleans, Louisiana, United States TJX Companies Full time

Join Our Team at TJX Companies

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative II - Loss Prevention to join our team at TJX Companies. As a key member of our Loss Prevention team, you will be responsible for providing exceptional customer service while ensuring the security and integrity of our stores.

Key Responsibilities:

  • Provide excellent customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Conduct thorough investigations into incidents of shoplifting and other forms of loss, gathering evidence and interviewing witnesses as needed.
  • Collaborate with store management to develop and implement strategies to prevent loss and improve customer service.
  • Stay up-to-date on company policies and procedures, as well as any changes to laws and regulations related to loss prevention and customer service.

What We Offer:

As a Customer Service Representative II - Loss Prevention at TJX Companies, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be part of a team that is dedicated to providing exceptional customer service and ensuring the security and integrity of our stores.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills required.
  • Ability to work in a fast-paced environment and adapt to changing situations.


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