Microsoft Dynamics Customer Engagement Functional Analyst

3 weeks ago


New Orleans, Louisiana, United States Intralox Full time
About the Role

Intralox, a leading provider of innovative conveyance solutions, is seeking a skilled Microsoft Dynamics Customer Engagement Functional Analyst to join our Digital Solutions team. As a key member of our team, you will play a critical role in bridging the gap between technical and business stakeholders, ensuring seamless project delivery and effective issue management.

Responsibilities
  • Translate business requirements into technical specifications, serving as the primary point of contact throughout all project phases.
  • Partner with business analysts to refine business cases into business requirements, ensuring a clear understanding of project objectives.
  • Collaborate with the Solution Lead to design and oversee the overall system architecture, ensuring alignment with business needs.
  • Responsible for project discovery, gap analysis, and documenting process flows to implement desired business outcomes.
  • Develop and maintain knowledge articles related to specific projects or initiatives, ensuring expertise in configuration, best practices, and solution implementation.
  • Play a key role in SME/user training and major incident management, ensuring effective knowledge transfer and issue resolution.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Microsoft Dynamics 365 consultant with a focus on Customer Service, omnichannel, Field Service, and Sales modules.
  • 6+ years of hands-on experience with Dynamics 365 Customer Engagement/Dynamics CRM and associated Power Platform functional and technical solutions.
  • Experience with customizing and extending Dynamics 365 CE using PowerAutomates, business rules, and workflows.
  • Excellent problem-solving, analytical, communication, and interpersonal skills.
  • Ability to work independently and as part of a development team, with strong organizational skills and self-management capabilities.
Preferred Requirements
  • Experience with Azure DevOps and/or Rally.
  • Experience with Agile Scrum development framework.


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