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{"h1": "Patient Advocate Job Description", "p": "At Vitreoretinal Surgery PLLC, we are seeking a dedicated and compassionate Patient Advocate to join our team. As a Patient Advocate, you will play a vital role in providing exceptional patient care and support to our patients and their families.
Responsibilities:
* Review Part B Drug assistance applications for accuracy and submit and monitor Part B Drug applications, communicating status to clinics.
* Counsel patients on their financial responsibilities for high-cost drugs and the process of applying for assistance.
* Provide resources and guidance for patients with copay assistance programs and insurance guidelines.
* Review clinic appointment schedules to identify patients needing free drug.
* Answer phone calls promptly to assist patients and payors with questions and concerns.
* Inform business office and clinic staff of changes in drug assistance policies and procedures.
* Participate in bi-weekly and quarterly meetings with drug company reimbursement specialists.
* Maintain patient confidentiality according to HIPAA guidelines.
* Identify Part B Drug delinquent accounts prior to patient office visit and notify patient of clinic payment expectation and relay this information to appropriate personnel for collection.
* Perform other duties as assigned by business office manager, CFO, administrator, or physicians.
Requirements:
* Must be organized, pay attention to details, and be motivated to provide excellent patient care.
* Have proven excellent communications skills.
* Be a collaborator who works cooperatively and respectfully with all doctors, supervisors, and co-workers.
* Displays a desire to perpetually learn and grow.
* Efficient and highly accurate user of applicable information technology and healthcare management systems.
* Proven provider of professional and friendly customer/patient service experience.
* Experience with insurance and out-of-pocket patient responsibility preferred.
* Awareness of drug assistance programs, policies, and procedures preferred.
* High comfort level with medical terminology and financial conversations.
* Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work.
* High School Degree or GED.
We offer excellent compensation and benefits, including paid holidays, personal time off, health insurance, health reimbursement account, health savings account, dental insurance, flexible spending accounts, basic and supplemental term life insurance, long term disability, long term care, short-term disability, and vision.
About Vitreoretinal Surgery PLLC:
Vitreoretinal Surgery PLLC has 9 Minnesota locations and is committed to providing the best available medical skills, technology, and service to our patients. Our guiding principles include serving our patients, being proud of our dedicated staff, being available when needed, promptly communicating results, respecting referring doctors' relationships, being a good corporate citizen, functioning ethically, and remaining at the forefront in the search for new knowledge and treatments of retinal disease.
If you are a motivated and compassionate individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
