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Community Care Associate I
2 months ago
As a Community Care Associate I, you will engage in essential case management tasks for Community Care Services Eligibility (CCSE).
Key Responsibilities:
- Assess and determine eligibility for CCSE program services.
- Authorize and oversee the delivery of CCSE program services.
- Conduct interviews with elderly individuals and those with disabilities.
- Accurately document information in various automated systems.
- Verify case details using multiple automated resources.
- Clearly explain program benefits and requirements to clients.
- Make referrals to other programs and agencies as necessary.
- Complete special assignments and prepare reports as needed.
- Ensure confidentiality of all incoming and outgoing information.
- Adhere to all relevant policies and procedures of HHSC and CCSE.
- Provide exceptional customer service through various communication channels.
- Maintain a positive and productive demeanor in a dynamic work environment.
Essential Functions:
- Attend work consistently and predictably, following agency leave policies.
- Perform additional duties as assigned.
- Interview applicants and conduct home/site visits to evaluate service needs.
- Collaborate effectively with consumers, families, provider agencies, and state staff to gather information and ensure accurate service authorization.
- Conduct reviews to assess and re-evaluate eligibility.
- Gather, verify, and compute income and resources to establish financial eligibility.
- Document information in various automated systems accurately.
- Develop and coordinate client service plans, authorizing services to meet individual needs.
- Act as an advocate for consumers, assisting in locating resources and making appropriate referrals.
- Prepare basic-level reports, narratives, and statistical summaries.
- Monitor services provided by contracted agencies to evaluate effectiveness and identify issues.
Required Skills and Qualifications:
- Proficient in operating computers and general office equipment.
- Experience working with elderly individuals and/or persons with disabilities is preferred.
- Strong interviewing, communication, and problem-solving skills, along with effective documentation abilities, are preferred.
