Regional IT Service Manager

5 days ago

Charleston, West Virginia, United States Hiab Full time
Job Title: Regional IT Service Manager

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services, and solutions. We are expanding our internal competencies and seeking an ambitious, experienced, and self-motivated IT/IM professional to join our Regional Service team as a Service Manager in the EUR Region.

Main Responsibilities:
  • Act as the speaking partner for the business (local/regional/SBU) in IT/IM-related demands.
  • Map demands to our service portfolio.
  • Discuss demands with our IT Service Manager.
  • Ensure a high level of IT/IM support delivery by MacGregor Country IM and our outsourcing partners together with our IT Service Manager.
  • Drive process improvements together with the MacGregor Country IM teams and our outsourcing partners to improve service delivery and reduce costs.
  • Focus on improving the end-user experience in any way possible.
  • Ensure that global policies and procedures are in place and followed.
  • Be the 'Go-To' person in case of IT/IM support escalations.
  • Work with the business to determine project scopes and change requests.
  • Participate in regional projects like office moves, acquisitions, and divestment activities.
  • Participate in global projects.
  • Have a supporting role in the local/country/SBU financial planning.
  • Any other matters related to IT/IM support that require improvement to improve the end-user experience.
  • Cyber security topics related to hosting confidential projects.
Requirements:
  • Bachelor/University degree in Information Technology and Information Systems.
  • Minimum 5 years of technical experience in the IT industry.
  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework).
  • Strong communication and interpersonal skills.
  • Experience of working in a global organization is preferred.
  • Attitude 'I am here to help you' and being customer-focused, service-minded, and a team player with preferably a technical IT background.
About Us:

By joining MacGregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries.

We offer our employees the opportunity to be part of a truly global organization leveraged upon our shared values of integrity, quality, and safety.

Integrity: Integrity steers our thinking, behavior, and the way we nurture the relationships with our customers and our stakeholders.

Quality: Quality is valued in our processes, products, and services and helps to improve our customers' performance and our own competences.

Safety: Safety is essential in everything we do. Our customers can rely on us to put safety at the forefront of our designs, deliveries, and services so they can run their operations without unpleasant surprises, and we all have a safe working environment.

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