Senior Vice President of Service Management

1 week ago


Renton, Washington, United States Navia Benefit Solutions Full time
Job Overview

The Senior Vice President (SVP) of Service Management will be responsible for steering and supervising the strategic and operational functions of our service management division. This position demands a proactive and seasoned leader with a demonstrated history in overseeing extensive service operations, enhancing customer satisfaction, and achieving operational efficiency and excellence.

Key Responsibilities
  • Strategic Leadership:
    • Formulate and execute the strategic direction for the service management division.
    • Provide guidance and oversight to ensure the effective and efficient provision of services.
    • Ensure alignment of service operations with the overarching business objectives of the organization.
  • Operational Efficiency:
    • Manage daily operations to uphold superior standards of service delivery and customer satisfaction.
    • Implement best practices and ongoing improvement initiatives to boost service quality and operational efficiency.
    • Evaluate and analyze key performance metrics (KPIs) to foster performance enhancements and client satisfaction.
    • Address data security through comprehensive training and adherence to HIPAA/data integrity protocols.
  • Enhancing Customer Experience:
    • Collaborate across departments to devise and implement strategies aimed at improving the customer experience.
    • Resolve customer inquiries and complaints swiftly and effectively within established targets and service level agreements.
    • Promote a customer-focused culture within the service management team.
  • Financial Oversight:
    • Oversee the annual budget for the service management division, with a keen focus on staffing and overtime costs.
    • Optimize resource allocation and financial management to meet fiscal objectives.
  • Team Leadership:
    • Guide, mentor, and cultivate a high-performing service management team.
    • Encourage a culture of accountability, teamwork, and continuous professional development.
    • Identify and address training and development needs within the team.
  • Stakeholder Collaboration:
    • Engage with other executives and departments to ensure alignment and support for service management initiatives.
    • Build and maintain robust relationships with key stakeholders, including clients, partners, and suppliers.
    • Represent the service management division at executive meetings and industry events.
Qualifications
  • Bachelor's degree in Business Administration, Operations Management, or a related discipline (MBA preferred).
  • Demonstrated experience in a senior leadership capacity within service management, ideally in technology or business services sectors.
  • Proven track record in effectively managing KPIs to achieve service excellence.
  • Strong strategic thinking and analytical problem-solving abilities.
  • Capability to collaborate across teams to fulfill organizational goals.
  • Financial acumen and experience in budget management.

Salary Range: $175,000 - $225,000

Remote work opportunities may be available in select states.



  • Renton, Washington, United States Navia Benefit Solutions Full time

    Job OverviewThe Senior Vice President (SVP) of Service Operations will be responsible for steering and managing the strategic and operational facets of our service operations. This position demands a proactive and seasoned leader with a solid history in overseeing extensive service operations, enhancing customer satisfaction, and attaining operational...


  • Renton, Washington, United States Navia Benefit Solutions Full time

    Job OverviewThe Senior Vice President (SVP) of Service Operations will be responsible for steering and managing the strategic and operational functions of our service operations. This position demands a seasoned and proactive leader with a successful history in overseeing extensive service operations, enhancing customer satisfaction, and attaining...


  • Renton, Washington, United States CLevelCrossing Full time

    Position Overview:The Senior Vice President of Care Management and Utilization is a pivotal role that entails overseeing the strategic planning and execution of inpatient utilization management operations. This position is crucial for ensuring the delivery of quality care across various service lines while managing community capacity and resource allocation...


  • Renton, Washington, United States CLevelCrossing Full time

    Position Overview:The Vice President of Care and Utilization Strategy is a pivotal leadership role responsible for the oversight and execution of Inpatient Utilization Management operations. This position ensures the provision of continuous care services and the effective management of hospital care, community capacity, and strategic resource allocation for...


  • Renton, Washington, United States Northwest Center Full time

    About Northwest Center:Northwest Center is a forward-thinking social enterprise dedicated to creating positive societal impact through its successful business ventures. Our mission is to ensure that all children have equal access to education and that individuals with disabilities experience employment rates comparable to the general population. Since our...


  • Renton, Washington, United States Northwest Center Full time

    About Northwest Center:Northwest Center is a forward-thinking, impactful social enterprise dedicated to fostering societal change through successful business operations. Our mission is to create a world where all children have equal access to education and where individuals with disabilities experience employment rates comparable to the general population....


  • Renton, Washington, United States Northwest Forklift Full time

    Northwest Forklift, Inc. is an authorized dealer for Unicarriers, Linde, Baoli, Princeton, JLG and Capacity Trailer Jockeys.is an authorized dealer for Unicarriers, Linde, Baoli, Princeton, JLG and Capacity Trailer Jockeys.Seeking an energetic and team oriented Coordinator Trainee to join our team.Coordinator Trainee: Supports the Sales and Rental...


  • Renton, Washington, United States Northwest Forklift, Inc. Full time

    Job OverviewNorthwest Forklift, Inc. is a reputable dealer for Unicarriers, Linde, Baoli, Princeton, JLG, and Capacity Trailer Jockeys. We are a locally owned and operated business dedicated to providing exceptional service in the forklift industry.Position Summary: The Sales Support Coordinator will play a vital role in assisting both the Sales and Rental...

  • Senior EPC Scheduler

    2 weeks ago


    Renton, Washington, United States VOLT Management Full time

    Company: Volt Management Corp.Position: Senior EPC SchedulerLocation: Remote with occasional office presenceKey Responsibilities:Oversee planning and scheduling analysis during the Engineering, Procurement, and Construction (EPC) phase.Develop and maintain comprehensive schedules, monitoring impacts throughout the project lifecycle.Generate EPC phase-related...


  • Renton, Washington, United States Providence Health & Service Full time

    Position OverviewAt Providence Health & Services, we recognize that our caregivers are essential to our mission. Join our dedicated team and experience a culture that prioritizes patient-centered care, founded on empathy, dedication, and mutual respect. Your contributions are valued here, as we believe that empowering our team members is key to retaining top...


  • Renton, Washington, United States Derex Technologies Inc Full time

    Job Title: Principal IS Program Manager**Job Summary:**We are seeking a highly skilled Principal IS Program Manager to lead our Clinical Workstation Modernization program. As a key member of our team, you will be responsible for orchestrating overall program planning, preparation, and deployment activities.**Key Responsibilities:**Ensure effective program...


  • Renton, Washington, United States Softworld, a Kelly Company Full time

    About the Role:We are seeking a highly skilled Senior Project Manager - Financial Analyst to join our team at Softworld, a Kelly Company. As a key member of our team, you will be responsible for managing the financial operations of our projects, including budgeting, forecasting, and financial reporting.Key Responsibilities:Financial Management: Manage the...

  • Lead Systems Engineer

    2 weeks ago


    Renton, Washington, United States Providence Service Full time

    Position Overview:This role is designed for remote work, accommodating various locations across multiple states.Role Summary:As a Lead Systems Engineer, you will collaborate closely with developers, testers, and program managers during the initial stages of development to architect, manage, enhance, and optimize extensive computer-based services provided to...


  • Renton, Washington, United States DexCare Full time

    About DexCareDexCare is a pioneering healthcare technology company that optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners...


  • Renton, Washington, United States Providence Health & Service Full time

    About the RoleWe are seeking an experienced Executive Director to lead our Corporate Development team in driving strategic partnerships, growth, and innovation. As a key member of our leadership team, you will play a critical role in shaping our organization's future and driving business success.Key ResponsibilitiesDevelop and execute strategic plans to...

  • Senior Accountant

    3 days ago


    Renton, Washington, United States Novogradac & Company Full time

    About the RoleWe are seeking a highly skilled Senior Accountant to join our team at Novogradac & Company LLP. As a Senior Accountant, you will play a key role in managing tax, audit, and other assignments, working closely with our experienced team of professionals.Key ResponsibilitiesManage a variety of tax, audit, and other assignments with minimal...


  • Renton, Washington, United States Providence Health & Service Full time

    About the RoleWe are seeking an experienced Executive Director to lead our Corporate Development team at Providence Health & Services. As a key member of our leadership team, you will play a critical role in driving our organization's growth and strategic initiatives.Key ResponsibilitiesStrategic Leadership: Provide strategic direction and oversight to our...


  • Renton, Washington, United States Sound Window & Door Inc. DBA Renewal by Andersen Full time

    Job OverviewWe invite you to become a part of our dynamic team at Sound Window & Door Inc. DBA Renewal by Andersen. We are currently in search of a Senior Accounting Specialist to enhance our Accounting Department. As a recognized leader in the window industry, we are eager to welcome professionals who share our vision and values.The Senior Accounting...


  • Renton, Washington, United States Providence Health & Service Full time

    Supply Chain Systems ManagerProvidence Health & Services is seeking a dedicated Supply Chain Systems Manager to enhance our operational efficiency. If you have a strong background in overseeing information systems and processes within the Supply Chain sector, we invite you to explore this opportunity.Oversee and manage critical systems including Oracle,...


  • Renton, Washington, United States Vaco Full time

    Senior Accounting SpecialistVaco, a leader in staffing solutions, is currently in search of a Senior Accounting Specialist to join a prominent healthcare organization. This position is fully remote, providing a unique opportunity to engage in a vibrant and fast-paced work environment. The ideal candidate will possess significant experience in shared services...