Customer Experience Specialist

7 days ago


New Berlin, Illinois, United States Coloplast Full time
About the Role

We are seeking a highly skilled Customer Experience Representative to join our team at Coloplast. As a key member of our Voice and Respiratory Care division, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide timely and accurate support to customers through various communication channels, including phone, email, and web shop.
  • Process customer sales orders and requests in a timely and efficient manner.
  • Work closely with the Logistics, Insurance, and Accounting departments to ensure timely and accurate deliveries.
  • Communicate with Insurance department to ensure proper billing to insurance companies and clients.
  • Train on complete catalogue of Atos Medical's medical devices to provide technical product support and problem resolution.
Requirements
  • High School Diploma or equivalent required.
  • 2 years of customer service experience in a healthcare, medical device, or life science industry preferred.
  • PC literate with strong data entry skills.
What We Offer
  • Flexible work schedules with summer hours.
  • Market-aligned pay.
  • 401k dollar-for-dollar matching up to 6% with immediate vesting.
  • Comprehensive benefit plan offers.
  • Flexible Spending Account (FSA).
  • Health Savings Account (HSA) with employer contributions.
  • Life Insurance, Short-term and Long-term Disability.
  • Paid Paternity Leave.
  • Employee Assistance Program.
  • Wellness Resources.
  • Training and Development.
  • Tuition Reimbursement.

Coloplast is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion in the workplace.



  • New Berlin, Illinois, United States Coloplast Full time

    Job Title: Consumer Resolution SpecialistWe are seeking a highly skilled Consumer Resolution Specialist to join our team at Coloplast. As a Consumer Resolution Specialist, you will be responsible for providing exceptional customer service and resolving complaints related to our medical devices.About the Role:The Consumer Resolution Specialist will be the...


  • New Berlin, Illinois, United States Coloplast Full time

    About the RoleWe are seeking a highly skilled Customer Care Specialist to join our team at Coloplast. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective customer service through various communication channels, including...


  • New Berlin, Illinois, United States Coloplast Full time

    About the RoleWe are seeking a highly skilled Consumer Resolution Specialist to join our team at Coloplast. As a key member of our Voice and Respiratory Care division, you will play a critical role in providing exceptional customer service and resolving complaints related to our medical devices.Key ResponsibilitiesInvestigate and resolve customer complaints...


  • New Berlin, Illinois, United States Coloplast Full time

    About the RoleWe are seeking a highly skilled Consumer Resolution Specialist to join our team at Coloplast. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving product and service-related complaints in a timely and professional manner.Key ResponsibilitiesCustomer Complaint Resolution:...


  • New Lenox, Illinois, United States Marshalls Full time

    Customer Experience Coordinator at MarshallsAs a Customer Experience Coordinator at Marshalls, you will play a key role in delivering exceptional customer service and creating a positive store culture. Your responsibilities will include:Key Responsibilities:Role model established customer experience practices with internal and external customersSupport and...


  • New Berlin, Illinois, United States Road Ranger Full time

    About the RoleWe are seeking a friendly and reliable Customer Service Representative to join our team at Road Ranger. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating our point-of-sale systems, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast and friendly...


  • New Lenox, Illinois, United States Silver Cross Hospital Full time

    Position Overview The Healthcare Customer Support Specialist plays a crucial role in ensuring a seamless experience for patients following their visits. This position is dedicated to managing all post-visit activities, which include: Collection and Review: Gathering and assessing all necessary forms specific to the practice. After Visit Summary (AVS):...


  • New Berlin, Illinois, United States Transformco Full time

    Job OverviewAs a Home Appliance Repair Specialist, you will have the opportunity to earn a competitive income while making a difference in the lives of homeowners.Why Choose a Career as an Appliance Repair Specialist?- You enjoy problem-solving: Each repair presents a unique challenge, allowing you to diagnose issues and implement effective solutions.- You...


  • New Lenox, Illinois, United States Thunderbolt Inc Full time

    Pest Control Specialist Job DescriptionAt Thunderbolt Inc, we are seeking a skilled Pest Control Specialist to join our team. As a key member of our team, you will be responsible for providing pest control services to our clients in the health and food protection sector.Key Responsibilities:Manage a fixed customer base in the waste management and...


  • New Lenox, Illinois, United States Silver Cross Hospital Full time

    About Silver Cross Hospital:Silver Cross Hospital is a remarkable workplace known for its commitment to excellence and the delivery of exceptional experiences for patients, their families, and the community.Position Overview:The role involves gathering comprehensive, precise, and pertinent patient information to facilitate the registration process for the...


  • New Lenox, Illinois, United States Talent4Health Full time

    Job Title: Diagnostic Imaging SpecialistJob Summary:Talent4Health is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for operating medical imaging equipment to produce high-quality images for diagnostic purposes.Responsibilities:Operate medical imaging equipment, such as CT...


  • New Lenox, Illinois, United States O'Reilly Auto Parts Full time

    Job SummaryO'Reilly Automotive is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our retail stores, you will be responsible for providing exceptional customer service, supporting store operations, and developing the skills of our team members.Key ResponsibilitiesDeliver professional services while ensuring an...


  • New Lenox, Illinois, United States Silver Cross Hospital Full time

    About Silver Cross Hospital:Silver Cross Hospital is recognized for its commitment to excellence and providing exceptional experiences for patients, their families, and the community.Position Overview:The Patient Service Representative II is responsible for gathering comprehensive, precise, and pertinent patient information to facilitate the registration...


  • New Lenox, Illinois, United States Illinois Bone and Joint Institute LLC Full time

    Job OverviewIllinois Bone & Joint Institute, LLC, stands as a prominent independent orthopedic practice in the United States, boasting a vast network of locations and skilled physicians across the Chicagoland area. Our commitment is to provide comprehensive orthopedic care, encompassing diagnostic and rehabilitation services tailored to our patients'...


  • New Lenox, Illinois, United States Genie Healthcare Full time

    Genie Healthcare is currently in search of a Mobile Radiology Specialist for a travel position.Position Overview & RequirementsSpecialty: Radiology SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 10 hours, flexibleEmployment Type: TravelMinimum of 1 year experience as a CT Specialist is mandatory. Familiarity with GE...


  • New Lenox, Illinois, United States Velocity Enterprises Full time

    **Become a Mail Delivery Specialist for Velocity Enterprises**At Velocity Enterprises, we are seeking a reliable and detail-oriented individual to join our team as a Mail Delivery Specialist. As a Mail Delivery Specialist, you will be responsible for delivering packages and letters to our customers in a timely and efficient manner.**What We...


  • New Lenox, Illinois, United States Trustaff Full time

    About this JobAs a skilled Diagnostic Imaging Specialist, you will play a critical role in capturing high-quality diagnostic images for patients. To excel in this position, you must have in-depth knowledge of the imaging process and be proficient in operating advanced imaging equipment.Qualifications1-2 years of recent experience in the primary area of...


  • New Berlin, Illinois, United States Coloplast Full time

    About the RoleWe are seeking a highly motivated and results-driven Inside Sales (Customer Support) Representative to join our team at Coloplast. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing inbound and outbound calls, and driving sales growth through effective sales strategies.Key...


  • New Lenox, Illinois, United States Illinois Bone and Joint Institute LLC Full time

    Job OverviewIllinois Bone & Joint Institute, LLC, stands as a prominent independent orthopedic practice in the United States, featuring numerous locations and a diverse team of skilled physicians. Our organization excels in various orthopedic specialties and provides comprehensive diagnostic and rehabilitation services.At IBJI, our dedicated team combines...


  • New Berlin, Illinois, United States Coloplast Full time

    About the RoleWe are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Coloplast. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing sales leads, and driving revenue growth.Key ResponsibilitiesDevelop and Manage Sales Leads: Identify and pursue new...