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Client Support Specialist

2 months ago

Hayward, California, United States Ultimate Staffing Full time

Company Overview:

Ultimate Staffing is seeking a dedicated Customer Service Representative for a gourmet food enterprise known for its exceptional workplace culture.

Position Overview:

The Customer Service Representative (CSR) serves as the main liaison for our clients and consumers. This role involves assisting customers while ensuring a positive interaction. The CSR is tasked with identifying and delivering proactive solutions for customer inquiries. Additionally, the CSR manages a portfolio of accounts and processes orders using SAP, fostering and nurturing relationships with clients. Administrative support duties are also part of this role.

Key Responsibilities:

Customer Interaction:

  • Respond to and follow up on inquiries, both verbal and written, from customers, vendors, and consumers.
  • Utilize Zendesk to manage comments, questions, and complaints.
  • Ensure thorough follow-up on all customer interactions.

Account Management:

  • Process orders via EDI, email, fax, and phone.
  • Coordinate logistics for transportation.
  • Track orders through to completion and delivery.

Administrative Duties:

  • Prepare reports related to shipping/receiving, sales, production, and inventory as required.
  • Provide administrative assistance to management and team members as necessary.
  • Manage document scanning and maintain clear written correspondence.
  • Assist with event coordination and general office tasks as needed.

Additional Responsibilities:

Perform practical hands-on work and other related duties as assigned.

Qualifications:

To be successful in this role, candidates must meet the following requirements:

  • High School diploma or GED, with 3 to 5 years of professional customer service experience.
  • A combination of higher education and relevant experience is advantageous.
  • Experience in a fast-paced, multi-tasking customer service environment is essential.
  • Background in production and/or sales environments is a plus.

Skills and Knowledge:

  • Exceptional interpersonal skills with a focus on customer satisfaction.
  • Strong verbal and written communication abilities.
  • Capability to understand and interpret basic customer information.
  • Ability to work independently with minimal oversight.
  • Professional demeanor, reliability, and enthusiasm.
  • Results-oriented with effective follow-through.
  • Proficiency in Microsoft Office Suite.
  • Experience with SAP and/or EDI is beneficial.
  • Strong administrative capabilities.

Ultimate Staffing is committed to providing equal employment opportunities without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.