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Client Care Coordinator/Office Administrator

2 months ago

Rochester, Minnesota, United States Paul Davis Restoration Full time
Job Summary

We are seeking a highly organized and detail-oriented Client Care Coordinator/Office Administrator to join our team at Paul Davis Restoration. As a key member of our office staff, you will be responsible for providing exceptional customer service, administrative support, and coordination of various tasks to ensure seamless operations.

Key Responsibilities:
  • Provide exceptional customer service to clients, ensuring their needs are met from start to completion of job
  • Administer and organize mitigation, contents, and reconstruction jobs, including intake, communication, and job closings
  • Facilitate daily huddles with team to capture high priorities and next steps
  • Assist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information
  • Provide onsite documentation support utilizing DocuSign or similar tools
  • Maintain a collection goal of no Accounts Receivable over 90 days and adherence to Service Level Agreements
  • Assist with order deliveries, follow-up on needed documentation for job files, and facilitate accounting adjustments
  • Perform general office administration tasks as directed by the General Manager
Requirements:
  • High School Diploma or equivalent; Bachelor's degree preferred
  • Three plus years of experience in an administrative position
  • Excellent administrative and process skills
  • Customer Service Experience
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive
  • Ability to provide/coordinate IT support within the local office setting and home office in MSP
  • Ability to work independently
Compensation:

$35,000-$45,000