Interim Management Professional

7 days ago

Aliso Viejo, California, United States Pacifica Hotels Full time

Job Summary

Pacifica Hotels is seeking a highly skilled Task Force General Manager to join our team. As a key member of our operations team, you will be responsible for providing interim management support to our hotels in transition.

Key Responsibilities

  • Adhere to Pacifica Hotels' operational guidelines to ensure the health, safety, and comfort of our team members and guests.
  • Utilize proper protective equipment (PPE) as required and in accordance with property-specific guidelines.
  • Subrogate and temporary reporting to the Regional Director of Operations when assigned to a property.
  • Provide task-force support as needed in the field, supporting acquisitions, dispositions, management transitions, or other management support roles as needed or as tasked by the senior management team.
  • Serve as acting General Manager of hotels in transition and provide corporate support for projects as directed.
  • Assume full responsibilities as the acting GM, managing all revenues, cost controls, team development, staffing, conflict resolution, and all facets of the daily operations while supporting Pacifica Hotels' vision, mission, values, and goals.
  • Identify challenges and opportunities for improvement at the property level and work with assigned corporate staff to provide resolution to these issues.
  • Serve as an interim or additional department manager for operating hotels as needed.
  • Assist operating hotels with additional support as needed in identification and resolution of challenges related to financial performance, guest satisfaction, property condition, or employee engagement.
  • Provide effective communication and work within established company guidelines and operating procedures.
  • Provide regular updates to corporate staff of operations progress, challenges, and opportunities.
  • Ensure that corporate reporting deadlines are met.
  • Assist Operations department with additional projects, deployments, and implementation schedules as needed.
  • Assist operations department and properties with systems support and training as needed.
  • Participate with the Senior Management Team in the development, review, and distribution of Standard Operating Procedures for both corporate and property level needs.
  • Participate with Corporate Departments on the roll-out and deployment of property-specific, regional, or company-wide initiatives as they pertain to operations.
  • Ensure financial results, high guest satisfaction, and positive team spirit are a priority.
  • Lead by example with integrity.

Requirements

  • Hotel transitions, multi-property, or prior task-force experience strongly preferred.
  • Demonstrated ability to quickly adapt and acclimate to a new property and team.
  • Any combination of education and experience equivalent to a four-year college degree or a combination of education, training, or experience that provides the knowledge, skills, and abilities required to perform the job position's duties.
  • Demonstrated proficiency and accuracy in using MS Office products such as Word, Excel, and Outlook.
  • Professionalism and confidentiality are essential, with a strong commitment to providing outstanding guest service.
  • Considerable knowledge of enterprise-level accounting systems and procure-to-pay systems.
  • Considerable knowledge of business English, spelling, and punctuation, office practices, and procedures.

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