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Medical Front Office Associate
2 months ago
Travel may be required to various clinic locations as necessary.
In this position, you will:
Role: Front Desk Representative - Surgical Center
Primary Duties:
- Welcome patients upon their arrival for outpatient surgical services.
- Handle all Front Desk responsibilities, including patient check-in, collection of co-pays and co-insurances, managing multiple phone lines, and preparing patient medical records for upcoming surgical appointments.
- Exhibit exceptional customer service skills and the ability to manage multiple tasks in a fast-paced environment.
- Show proficiency in interpersonal communication with visitors, healthcare providers, and colleagues while ensuring effective communication across all facility departments.
- Maintain a compassionate and caring demeanor.
- Possess a working knowledge of Microsoft Word, Outlook, Excel, and general computer skills.
- Understand HIPAA regulations and ensure compliance.
- Adhere to all organizational policies and procedures established by Orthopaedic Solutions Management.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or equivalent.
- A minimum of one year of experience in a healthcare office setting.
- Intermediate skills in data entry.
- Outstanding customer service and communication abilities.
- Strong organizational skills with the capability to handle multiple tasks.
- BLS certification is required within 90 days of hire.
Preferred Qualifications:
- Experience in a surgical center environment.