Case Manager for DHS Homeless Housing and Mental Health
2 days ago
Mental Health America of Los Angeles (MHALA) is a pioneer in mental health service, advocacy, innovation, and training, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.
The agency supports over 19,000 low-income and no-income individuals annually with integrated services, achieving impact in areas such as mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.
MHALA fosters diversity at all levels of the organization, promoting a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.
Job Summary:Under the general supervision of the Program Manager, provide high-quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Health Services' (DHS) Housing for Health (HFH) and other programs.
Employ a client-centered approach and provide excellent customer service that is sensitive to the challenges that people experiencing homelessness with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing.
Key Responsibilities:- Assist individuals at every stage of the housing stabilization process, including flexible services to meet the individual needs of clients.
- Outreach and engagement, including processing referrals from Department of Health Services (DHS), Coordinated Entry System (CES) partners, and other Housing for Health (HFH) partners.
- Conduct intake and enrollment activities with eligible clients, assist clients with other program eligibility documentation, complete project intake forms, authorization, and enroll into ICMS.
- Assist with temporary housing referrals until permanent housing can be secured.
- Ensure all documentation is prepared and entered into appropriate systems on a monthly basis.
- Assist at all levels of move-in to permanent housing, assist clients to become document-ready, assist with all applications and paperwork, coordinate client move-in, and orient new tenants to their unit/building.
- Assist clients with access to services and address their immediate needs, conduct DHS-approved comprehensive psychosocial assessments, develop and implement individualized case management services plans in collaboration with and authorized by the client.
- Ensure clients have access to health, mental health, and substance use disorder services.
- Assist clients with establishing a medical home and maintaining continuity with their medical home.
- Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting, and money management, legal issues, and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed.
- Provide housing location services (if scattered-site), educate clients on tenant rights and responsibilities.
- Educate clients on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
- Provide eviction prevention counseling; work with property management and HFH partners to help clients resolve issues that threaten their housing stability, including tenant rights and responsibilities.
- Complete all paperwork in compliance with applicable laws, professional licensure requirements, in accordance with MHALA, CHAMP, and LACDMH County Contracted Provider standards and funding source requirements, and documents in EHR, including 24-hour turnaround documentation.
- Read, perform research, attend classes, workshops, or seminars, and participate in other professional development activities to maintain and enhance personal and professional skills.
Position Requirements:
- High school diploma or GED with a minimum 1 year of experience providing psychosocial rehab-related services to a disabled population required.
- Bachelor's degree in a human service or related field preferred.
- Driving with current class C driver's license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHA liability insurance are conditions of employment.
- Proficient in computer applications such as Microsoft Word, Excel, and Outlook.
- Be able to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems (EHR).
- Have experience working with clients with mental illness, chronic health issues, and substance use disorders.
- Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
- Ability to maintain a caseload ratio of one (1) full-time equivalent intensive case manager to 20 to 25 clients with a VI-SPDAT of 1 or 2.
- Flexible work schedule to include some early mornings, nights, weekends, and holidays.
- TB clearance and yearly re-test are conditions of employment.
- COVID-19 vaccination is required for this position. Accommodations will be considered with proof of a legal exemption.
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Long Beach, California, United States Mental Health America of Los Angeles Full timeJob SummaryMental Health America of Los Angeles (MHALA) is seeking a highly skilled Case Manager to join our team. As a Case Manager, you will provide intensive case management services to clients eligible for permanent housing through the Department of Health Services' (DHS) Housing for Health (HFH) and other programs.Key ResponsibilitiesAssist clients at...
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Long Beach, California, United States Mental Health America of Los Angeles Full timeJob DescriptionMental Health America of Los Angeles (MHALA) is a pioneer in mental health service, advocacy, innovation, and training, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.The agency supports over 19,000 low-income and no-income individuals annually with integrated services, achieving...
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Long Beach, California, United States Mental Health America of Los Angeles Full timeJob SummaryMental Health America of Los Angeles (MHALA) is seeking a highly skilled Case Manager to join our team. As a Case Manager, you will provide intensive case management services to clients eligible for permanent housing through the Department of Health Services' (DHS) Housing for Health (HFH) and other programs.Key ResponsibilitiesAssist clients at...
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Long Beach, California, United States Mental Health America of Los Angeles Full timeJob SummaryMental Health America of Los Angeles (MHALA) is seeking a highly skilled Case Manager to join our team. As a Case Manager, you will provide intensive case management services to clients eligible for permanent housing through the Department of Health Services' (DHS) Housing for Health (HFH) and other programs.Key ResponsibilitiesAssist clients at...
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Long Beach, California, United States Mental Health America of Los Angeles Full timeJob SummaryMental Health America of Los Angeles (MHALA) is seeking a highly skilled Case Manager to join our team. As a Case Manager, you will provide intensive case management services to clients eligible for permanent housing through the Department of Health Services' (DHS) Housing for Health (HFH) program.Key ResponsibilitiesAssist clients at every stage...
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