Claims Operations Specialist

4 weeks ago


Jacksonville, Florida, United States Fortegra Full time

The Claims Operations Analyst role at Fortegra is a key position that requires a strong analytical mindset and excellent communication skills. The ideal candidate will have a Bachelor's degree or equivalent experience in a workforce environment and at least 3 years of experience in claims, business analysis, or a related field.

Key Responsibilities:
  • Identify and champion strategies to improve operational efficiency and communicate findings and recommendations to key stakeholders.
  • Collaborate with project sponsors to determine project scope and vision.
  • Clearly identify project stakeholders and establish user classes, as well as their characteristics.
  • Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
  • Work with stakeholders and project team to prioritize collected requirements.
  • Evaluate, analyze, and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties.
  • Support and maintain the monthly flow of claims data files into internal data recording and management systems.
  • Prepare data entries in accordance with established standards.
  • Ensure the accuracy of data, including reconciliations.
  • Update data discrepancies identified in reports and systems.
  • Provide training and guidance as required.
Required Skills and Competencies:
  • High level of professional standards of accuracy and work product.
  • Requires knowledge of claims bordereaux verification.
  • Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Exceptional analytical skills with the ability to apply them to systems issues and products as required.
  • Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources.
  • Ability to exercise independent judgment and take effective action.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Logical and efficient, with keen attention to detail.
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.

Fortegra offers a full benefit package, including medical, dental, life, vision, company-paid short/long-term disability, 401(k), tuition assistance, and more.



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