Auto Injury Claims Specialist
3 weeks ago
Job Summary
Southeast Orthopedic Specialists is seeking a highly skilled Auto Injury Claims Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional patient service and ensuring seamless communication with patients, attorneys, and insurance carriers.
Key Responsibilities
- Respond to inbound calls from patients and outside providers to set up patient charts, schedule appointments, and answer questions regarding policy interpretation.
- Review accounts and forms for accuracy and completeness, and ensure timely submission of documentation and claims to the correct insurance carrier.
- Communicate verbally and in writing with attorneys regarding patient status and treatment plans.
- Provide excellent customer service to internal staff, patients, adjustors, and attorneys.
Requirements
- High school diploma or equivalent working knowledge preferred.
- One year of medical billing or medical business office experience in a physician office or hospital environment, or one year of customer service experience in retail, sales, or insurance, or one year of experience in the insurance industry.
- Auto Injury experience is preferred.
Preferred Qualifications
- Knowledge of auto insurance and/or healthcare insurance.
- Knowledge of physician group operation and clinic policies.
- Knowledge of insurance verification processes.
Working Conditions
- Normal office environment.
Physical/Mental Demands
- This can occasionally be a high-stress work area requiring ability to make quick decisions, while being organized and prioritizing appropriately.
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching required.
- Manual dexterity using a calculator and computer keyboard.
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