Auto Injury Claims Specialist

3 weeks ago


Jacksonville, Florida, United States Southeast Orthopedic Specialists Full time

Job Summary

Southeast Orthopedic Specialists is seeking a highly skilled Auto Injury Claims Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional patient service and ensuring seamless communication with patients, attorneys, and insurance carriers.

Key Responsibilities

  • Respond to inbound calls from patients and outside providers to set up patient charts, schedule appointments, and answer questions regarding policy interpretation.
  • Review accounts and forms for accuracy and completeness, and ensure timely submission of documentation and claims to the correct insurance carrier.
  • Communicate verbally and in writing with attorneys regarding patient status and treatment plans.
  • Provide excellent customer service to internal staff, patients, adjustors, and attorneys.

Requirements

  • High school diploma or equivalent working knowledge preferred.
  • One year of medical billing or medical business office experience in a physician office or hospital environment, or one year of customer service experience in retail, sales, or insurance, or one year of experience in the insurance industry.
  • Auto Injury experience is preferred.

Preferred Qualifications

  • Knowledge of auto insurance and/or healthcare insurance.
  • Knowledge of physician group operation and clinic policies.
  • Knowledge of insurance verification processes.

Working Conditions

  • Normal office environment.

Physical/Mental Demands

  • This can occasionally be a high-stress work area requiring ability to make quick decisions, while being organized and prioritizing appropriately.
  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching required.
  • Manual dexterity using a calculator and computer keyboard.


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