Customer Service Representative

2 days ago


Holland, Michigan, United States Tommy Car Wash Systems Full time
Customer Support Representative

Tommy's Express is seeking a highly skilled Customer Support Representative to join our Equipment Support team. As a key member of our team, you will provide exceptional customer service and technical support to our franchise partners, ensuring their car wash equipment operates efficiently and effectively.

Responsibilities:
  • Resolve technical issues via phone, email, or chat, utilizing strong communication and problem-solving skills.
  • Manage and track service requests through our ticketing system, ensuring timely and effective resolution.
  • Collaborate with internal teams to diagnose and troubleshoot equipment issues, utilizing established procedures and protocols.
  • Develop and maintain a comprehensive knowledge base of car wash equipment and technical procedures.
  • Communicate progress and status updates to customers and internal stakeholders, ensuring transparency and accountability.
Requirements:
  • High school diploma or equivalent; Bachelor's degree preferred.
  • 2+ years of experience in a technical helpdesk environment or related field.
  • Strong technical skills, including proficiency in Microsoft Office and ability to learn new software and systems.
  • Excellent written and verbal communication skills, with ability to effectively communicate with customers and internal stakeholders.
  • Strong problem-solving and critical thinking skills, with ability to exercise sound judgment and make decisions based on accurate and timely analyses.
Work Environment:

This role operates in a professional office environment, with standard office equipment and technology. The ideal candidate will be able to work effectively in a fast-paced environment, with strong attention to detail and ability to multitask and prioritize tasks.

Tommy's Express is a national franchise for outstanding car washes and car care services. We are committed to providing exceptional customer service and support to our franchise partners, and we are seeking a highly skilled and dedicated individual to join our team.



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