Project Coordination Specialist
2 weeks ago
Customer Support and Data Management Coordinator
Company Overview:
Connection is committed to streamlining IT solutions to improve the interaction between individuals and technology. We focus on delivering extensive technology hardware, software, cloud services, and support solutions tailored to our clients' requirements. Our diverse workforce values innovation, creativity, and teamwork to drive progress in the IT sector.Position Summary:
The Customer Support and Data Management Coordinator will oversee project activities involving clients, service partners, and project teams. This position includes verifying service requests, documenting details, managing ticket information, overseeing asset management, and ensuring task follow-ups. The ideal candidate will possess meticulous attention to detail, outstanding communication abilities, and the capacity to handle multiple tasks simultaneously.Key Responsibilities:
- Verify hardware replacement requests and process related orders.
- Generate and manage service requests and orders using the internal system.
- Administer client hardware and software asset records.
- Assist in resolving escalated client concerns.
- Maintain service requests and project progress updates.
- Track outbound shipments and ensure adherence to protocols.
- Identify and document standard operating procedures.
- Participate in meetings, calls, and training sessions as necessary.
- Execute additional duties and special projects as assigned.
Requirements:
- High School Diploma or equivalent qualification.
- Prior experience in Customer Service or Administrative support roles.
- Proficiency in ticketing systems and Microsoft Office applications.
- Strong communication and problem-solving capabilities.
- Ability to multitask and achieve service delivery objectives.
- Commitment to providing exceptional customer support.
- Reliable, self-driven, and detail-oriented.
- Willingness to acquire new skills and work additional hours as necessary.
Salary Range:
Minimum: USD $19.23/Hr
Maximum: USD $23.85/Hr
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