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Contact Center Senior Representative
2 months ago
We are seeking a highly skilled and compassionate Contact Center Senior Representative to join our team at Securian Financial Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, financial professionals, and channel partners through phone, email, and/or chat in an inbound service center.
Key Responsibilities- Provide timely and accurate responses to customers, financial professionals, and channel partners, consistent with service and quality standards of Securian Financial.
- Assist customers with initiating insurance claims and explain complex claim, policy, or account information/issues to our customers and clients.
- Understand and meet or exceed call center metrics while providing an excellent customer experience.
- Cross-train into additional product lines upon successful completion of primary training program.
- Strong customer service mindset, active listening skills, and ability to empathize with customers.
- Excellent verbal and written communication skills.
- Self-motivation, punctuality, and dependability.
- Reliability, trustworthiness, and ability to maintain required confidentiality.
- Proficiency with computers, ability to navigate multiple systems while on calls, and strong typing skills.
This is a virtual, hybrid work option with events requiring in-office presence. The contact center hybrid model is event-based, with events requiring in-office presence to include technical disruptions in home working environments or equipment lasting more than one hour, important and/or special events as determined by Securian management team, and other business needs where working in the office is more effective than being virtual.
Benefits- Competitive hourly pay rate of $20/hour.
- Comprehensive benefits package, including paid time off, leave programs, company-funded pension plan, and 401(k) retirement plan.
- Opportunities for professional growth and development.
If you are a motivated and customer-focused individual looking for a rewarding career in customer service, please submit your application to join our team at Securian Financial Group.
