Customer Service Representative Weekdays 6am-2pm

5 days ago

Shakopee, Minnesota, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
Benefits
  • Employee discounts.
  • Free food & snacks.
  • Free uniforms.
  • Training & development.
About Us

Planet Fitness is a fitness center that offers a Judgement Free Zone where members can feel comfortable and motivated to reach their fitness goals. We are seeking a Customer Service Representative to join our team and provide exceptional customer service to our members.

As a Customer Service Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will handle all front desk related activities, facilitate needed updates to member's accounts, and respond to member questions and concerns in a timely and professional manner.

We offer a range of benefits to our employees, including employee discounts, free food & snacks, free uniforms, and training & development opportunities. If you are a customer service professional with a passion for fitness and health, we encourage you to apply for this exciting opportunity.

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