Student Success Navigator

6 days ago


Salisbury, Maryland, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and organized Student Success Navigator to join our team at InsideHigherEd. The successful candidate will provide exceptional customer service to students, faculty, and the general public, ensuring a seamless experience in all aspects of their interaction with our institution.

Key Responsibilities
  • Provide preliminary assessments of an applicant's enrollment readiness and maintain a caseload of applicants and students.
  • Proactively engage with applicants to develop an onboarding plan and serve as the first point of contact for students, faculty, and community members through multiple channels of communication.
  • Use approved sources to answer general information calls and manage a high volume of inbound and outbound calls in a timely manner.
  • Document all communication using the College's student success portal and perform other duties of a similar nature or level.
Requirements
  • High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
  • Student-focused and able to manage multiple priorities.
Preferred Qualifications
  • Associate Degree in Business or related area.
  • Higher education experience and Colleague experience.
  • Multilingual skills.


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