Medical Office Coordinator

2 days ago

Lowell, Massachusetts, United States The Vascular Care Group Full time
About Us

The Vascular Care Group is a rapidly expanding innovative outpatient practice offering life-changing care for vascular patients. With Board Certified physicians, world-class facilities, and strategic partnerships with local hospitals and networks, we offer a new, convenient model to treat vascular disease.

Job Summary

The Medical Front Desk Receptionist will play a vital role in supporting the administrative activities of our facility. This individual will maintain the organization of the office, support the Office Manager, and ensure a warm and welcoming environment for patients and families.

Responsibilities
  • Assist patients and referring providers with inquiries and direct patient concerns or questions to the appropriate party.
  • Verify patient eligibility and insurance prior to appointment.
  • Obtain referrals or insurance authorizations prior to patient appointment.
  • Maintain patient accounts by recording and updating personal and financial information required for proper insurance billing.
  • Maintain an organized office filing system and retrieve patient records.
  • Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data.
  • Provide patients with intake and new patient forms.
  • Provide patients with support and guidance as needed.
  • Provide coverage until practice is closed for the day or last patient has left if after closing hours.
  • Manage the flow of patient appointments in conjunction with clinical staff.
  • Manage patient expectations during delays.
  • Protect patients' rights by maintaining medical, personal, and financial confidentiality.
  • Ensure compliance with all HIPAA regulations.
  • Collect co-pays and co-insurance and past due balances at time of service whenever possible; set up payment plans as needed.
  • Schedule initial and follow-up appointments for physician, clinician, and ultrasound labs.
  • Complete ad hoc projects as requested.
Requirements
  • Minimum of High School diploma, Associates' or Bachelor's degree preferred.
  • 1+ years of administrative support required, experience in a medical setting preferred.
  • Knowledge with multi-line phone systems.
  • Must be able to maintain a professional demeanor in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Previous experience with Microsoft Office suite preferred.
  • Willing to be available for local and/or regional assignments as needed.
  • Knowledge of HIPAA, Medicare, and commercial insurance preferred.
  • Ability to perform multiple tasks in a busy medical setting.

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