Retail Events Coordinator
4 weeks ago
At Michaels, we're looking for a skilled Retail Events Coordinator to join our team. As a key member of our store team, you'll be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for our guests. This includes delivering friendly customer service, helping customers shop, and ensuring all customers receive a fast and friendly checkout experience. You'll also be responsible for completing operational tasks, including truck unload, merchandise duties, and maintaining store recovery standards as needed.
Key Responsibilities:
• Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client's feedback and needs.
• Ensure client satisfaction for scheduled events.
• Uphold the company's cleanliness and safety standards.
• Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs
Requirements:
• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Excellent people skills.
• Experience working with children and children's events.
• Good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.
Work Environment:
• Public retail store setting taking care of our customers.
• All public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings
About Michaels:
At Michaels, we're committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create. We're a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada, and online at Michaels.com. We're an Equal Opportunity Employer and are committed to the full inclusion of all qualified individuals.
Why Work at Michaels?
At Michaels, we offer a dynamic work environment, opportunities for personal and professional growth, and a commitment to our team members' well-being. We're passionate about creativity and community, and we're looking for like-minded individuals to join our team.
How to Apply:
If you're a motivated and creative individual who is passionate about delivering exceptional customer service and event planning, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you
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