Sales Coordinator

4 weeks ago

Des Moines, Iowa, United States Crescent Hotels and Resorts Full time

About the Role:

Crescent Hotels & Resorts is seeking a highly motivated and organized Sales Coordinator to join our team. As a Sales Coordinator, you will be responsible for providing exceptional customer service to clients and internal stakeholders, while also ensuring seamless event execution.

Key Responsibilities:

  • Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
  • Prepare all event documentation and coordinate with sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases.
  • Use various software packages to enter data, produce contracts, correspondence, forms, memoranda, and other documents.
  • Build group blocks and input rooming lists and other important data into the group booking.
  • Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
  • Exercise decision-making skills to direct caller's requests.
  • Accurately record messages for staff and distribute written messages to staff members in a timely manner.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time-sensitive information by hotel and supplier staff.
  • Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
  • Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
  • Handle individual reservations for VIP clients, ensuring all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file, and retrieve documents in appropriate binders to maintain essential records used in the department operation.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

About Us:

Crescent Hotels & Resorts is a leading hospitality company dedicated to creating a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.

We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Requirements:

  • Must have the ability to communicate in English.
  • Two years' experience in a hotel setting.
  • Previous hotel sales experience preferred.
  • Maintain a professional appearance and manner at all times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Crescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where all associates feel valued and respected.

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