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Client Support Specialist

2 months ago

Pensacola, Florida, United States Aramsco Full time

Aramsco is a prominent solutions provider catering to specialty contractors throughout North America, addressing various end markets such as abatement, restoration, environmental services, emergency preparedness, stone care, cleaning, and surface preparation. With over 60 locations, we offer a wide range of products, equipment, and chemicals, alongside value-added services including equipment repair, rental, and training.

Key Responsibilities:

- Manage a high volume of incoming calls efficiently.
- Engage with customers and colleagues through phone, email, and in-person interactions, demonstrating patience and professionalism.
- Provide sales assistance by preparing necessary quotes and documentation promptly as requested by sales representatives.
- Troubleshoot and resolve customer inquiries and issues effectively.
- Ensure accurate order entry with meticulous attention to account specifics such as discounts, pricing, and freight charges.
- Maintain comprehensive records and follow up on all orders, deliveries, quotes, and overdue accounts.
- Address customer complaints and deliver suitable solutions, ensuring follow-up for resolution.
- Process orders promptly and accurately, paying close attention to credit information.
- Inform customers about upcoming promotions and events via phone.

Essential Qualifications:

- Strong understanding of customer service ethics, principles, and procedures.
- Bilingual proficiency in English and Spanish is preferred.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient in administrative tasks and documentation processes.
- Competent in computer operations, particularly with MS Suite.
- Excellent communication skills, both written and verbal.
- High organizational skills with a keen attention to detail.

Benefits for Full-Time Employees:

  • Health, Vision, and Dental insurance.
  • Paid vacation.
  • Paid holidays.
  • 401(k) plan with employer matching.
  • Life insurance coverage.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.