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Customer Service Representative
2 months ago
We're seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative at PetSuites. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless check-in and check-out process, and maintaining the overall cleanliness and organization of our lobby area.
Key Responsibilities- Provide top-notch customer service to our pet parents and their furry friends
- Manage cash, check, and credit card transactions, and reconcile reports
- Answer incoming calls, respond to voicemails, and emails in a timely and professional manner
- Book boarding reservations, schedule grooming, training, and temperament test appointments, and manage daycare reservations
- Get to know our clients and their pets on a regular basis
- Ensure accuracy of all information, including client and pet information, and input data into our resort computer systems
- Interact and communicate closely with other staff to ensure client and pet needs are understood and addressed
- Have general knowledge of all services offered at PetSuites and provide solutions to client needs
- Passion for animals and animal care, especially dogs and cats
- Excellent communication and interpersonal skills
- Ability to multitask and be detail-oriented
- Physical ability to handle dogs of all sizes and lift up to 60 pounds
- Availability to work a flexible schedule, including holidays and weekends
PetSuites is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. We offer a competitive salary, paid time off, health insurance, dental insurance, vision insurance, 401(k) match, and more.
