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Supervisor, Functional Training and Development

1 month ago

Atlanta, Georgia, United States Shift4 Full time
Job Summary

Shift4 is seeking a highly skilled and experienced Supervisor to lead our Functional Training team. As a key member of our Support Growth and Development department, you will be responsible for the day-to-day operations of the team, as well as the advancement and development of our Functional Trainers and Knowledge Specialists.

Key Responsibilities
  • Provide guidance, mentorship, and coaching to the Functional Training and Knowledge Specialist representatives.
  • Foster a collaborative and high-performance work environment.
  • Set clear performance expectations and KPIs for the team, aligned with department objectives.
  • Conduct regular performance reviews and provide constructive feedback for improvement.
  • Assist team members in promptly resolving any issues within content creation or training delivery.
  • Provide guidance on utilizing available resources and exercising sound judgment.
  • Conduct regular reviews of training and knowledge content needs to ensure excellent execution of training classes, curriculum updates, and content improvement and implementation.
  • Ensure meticulous and timely updating of all relevant communications, tickets, and data.
  • Collaborate with other departments and their leadership teams to provide timely solutions for training and knowledge content requests.
  • Ensure the team adheres to all schedules and availability requirements as documented or directed by leadership.
  • Assist the Growth and Development team with any projects or duties assigned by the Managers or Director.
Requirements
  • Strong interpersonal and communication skills, with a focus on team-building.
  • Prior experience in a training role preferred with the knowledge and skills to effectively design curriculum for a superior learning experience.
  • Excellent time management and organizational skills with the ability to work on multiple projects simultaneously.
  • Proven ability to meet department objectives consistently.
  • Strong problem-solving and decision-making abilities.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Exceptional attention to detail and accuracy.
  • Proficiency in utilizing Support tools and systems.
  • At least two years post high school education or degree in business, communications, information technology, finance, or a related field.
  • Minimum of 1-year experience in a supervisory or leadership role.
  • Previous experience in a customer support or related role is essential.
  • Experience with some or all of the Shift4 product lines, processes, and procedures is preferred.
What We Offer

Shift4 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.