Supervisor of Functional Training Operations

3 weeks ago

Atlanta, Georgia, United States Shift4 Full time
Job Summary:

We are seeking a highly skilled and experienced Supervisor to lead our Functional Training team at Shift4. As a key member of our Support Growth and Development department, you will be responsible for the day-to-day operations of the team, including the advancement and development of Functional Trainers and Knowledge Specialists.

Key Responsibilities:
  • Team Leadership and Development:
    • Provide guidance, mentorship, and coaching to the Functional Training and Knowledge Specialist representatives.
    • Foster a collaborative and high-performance work environment.
  • Performance Management:
    • Set clear performance expectations and KPIs for the team, aligned with department objectives.
    • Conduct regular performance reviews and provide constructive feedback for improvement.
  • Issue Resolution and Escalations:
    • Assist team members in promptly resolving any issues within content creation or training delivery.
    • Provide guidance on utilizing available resources and exercising sound judgment.
  • Training and Content Development:
    • Conduct regular reviews of training and knowledge content needs to ensure excellent execution of training classes, curriculum updates, and content improvement and implementation.
  • Communication and Updates:
    • Ensure meticulous and timely updating of all relevant communications, tickets, and data.
    • Review and provide guidance on clear and concise updates related to ongoing issue resolution.
  • Collaboration with Other Departments:
    • Work directly with other departments and their leadership teams to provide timely solutions for training and knowledge content requests, ensuring seamless cross-functional support.
  • Adherence to Schedules:
    • Ensure the team adheres to all schedules and availability requirements as documented or directed by leadership.
  • Project Support:
    • Assist the Growth and Development team with any projects or duties assigned by the Managers or Director.
Requirements:
  • Strong interpersonal and communication skills, with a focus on team-building.
  • Prior experience in a training role preferred with the knowledge and skills to effectively design curriculum for a superior learning experience.
  • Excellent time management and organizational skills with the ability to work on multiple projects simultaneously.
  • Proven ability to meet department objectives consistently.
  • Strong problem-solving and decision-making abilities.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Exceptional attention to detail and accuracy.
  • Proficiency in utilizing Support tools and systems.
  • At least two years post high school education or degree in business, communications, information technology, finance, or a related field.
  • Minimum of 1-year experience in a supervisory or leadership role.
  • Previous experience in a customer support or related role is essential.
  • Experience with some or all of the Shift4 product lines, processes, and procedures is preferred.
About Shift4:

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit Responsibilities: As a Supervisor, the individual is responsible for the day-to-day operations of the Functional Training team as well as the advancement and development of a team of Functional Trainers and Knowledge Specialists.

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