Marketplace Investigations Supervisor
3 weeks ago
At StubHub, we're on a mission to redefine the live event experience on a global scale. As a Marketplace Investigations Supervisor, you'll play a critical role in ensuring the safety and integrity of our marketplace.
Key Responsibilities:- Manage a team of fraud analysts, providing guidance and support to ensure the highest level of execution and quality.
- Develop and implement new training programs to improve team performance and address emerging business challenges.
- Collaborate with cross-functional teams to design, implement, and validate new workflows that drive business results.
- Investigate complex issues and provide actionable insights to inform workflow and product changes.
- Interface with key stakeholders, including external partners and senior leadership, to drive business outcomes.
- 2+ years of experience in a managerial, analytical, or problem-solving role.
- Excellent people management skills, with a proven track record of leading high-performing teams.
- A natural curiosity and ability to spot, break down, and resolve complex problems.
- Experience measuring performance and driving business outcomes.
- Flexibility to work during weekdays and weekends as required.
- Track record of building new processes and solving problems from scratch.
- Proficiency with Excel and willingness to learn SQL.
- A dynamic and growth-oriented environment that fosters innovation and collaboration.
- A competitive compensation package, including top-tier benefits and a comprehensive benefits program.
- Paid time off and a generous PTO policy to support work-life balance.
- Opportunities for professional growth and development, including training and mentorship programs.
At StubHub, we're committed to creating a workplace that's inclusive, diverse, and equitable. We welcome applications from candidates who share our values and are passionate about making a difference in the live event industry.
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