Marketplace Investigations Supervisor

3 weeks ago


Atlanta, Georgia, United States StubHub Full time
Job Title: Marketplace Investigations Supervisor

At StubHub, we're on a mission to redefine the live event experience on a global scale. As a Marketplace Investigations Supervisor, you'll play a critical role in ensuring the safety and integrity of our marketplace.

Key Responsibilities:
  • Manage a team of fraud analysts, providing guidance and support to ensure the highest level of execution and quality.
  • Develop and implement new training programs to improve team performance and address emerging business challenges.
  • Collaborate with cross-functional teams to design, implement, and validate new workflows that drive business results.
  • Investigate complex issues and provide actionable insights to inform workflow and product changes.
  • Interface with key stakeholders, including external partners and senior leadership, to drive business outcomes.
Requirements:
  • 2+ years of experience in a managerial, analytical, or problem-solving role.
  • Excellent people management skills, with a proven track record of leading high-performing teams.
  • A natural curiosity and ability to spot, break down, and resolve complex problems.
  • Experience measuring performance and driving business outcomes.
  • Flexibility to work during weekdays and weekends as required.
  • Track record of building new processes and solving problems from scratch.
  • Proficiency with Excel and willingness to learn SQL.
What We Offer:
  • A dynamic and growth-oriented environment that fosters innovation and collaboration.
  • A competitive compensation package, including top-tier benefits and a comprehensive benefits program.
  • Paid time off and a generous PTO policy to support work-life balance.
  • Opportunities for professional growth and development, including training and mentorship programs.

At StubHub, we're committed to creating a workplace that's inclusive, diverse, and equitable. We welcome applications from candidates who share our values and are passionate about making a difference in the live event industry.



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