Senior Field Service Technician

3 weeks ago

St Louis, Missouri, United States National Guard Employment Network Full time
Job Summary:

Leonardo DRS Land Systems is seeking Senior Field Service Technicians to provide technical support for DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers.

This position will also provide work leadership and technical assistance to lower-level technicians.

The selected candidates must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Key Responsibilities:
  • Provide technical support for maintenance support, repairs, modification, equipment setup and testing
  • May provide work leadership and technical assistance to lower-level technicians
  • Serve as customer contact on technical issues
  • Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
  • Conduct repairs and/or modifications using a variety of hand tools and test equipment
  • Demonstrate setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Deliver technical solutions to customers with a high degree of professionalism
  • Determine and recommend which products or services best fit the customer's needs
  • Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
  • Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
  • May provide formal/informal training of customer personnel
  • Demonstrate great customer service skills
  • Work variable shifts and up to 12-hour shifts to perform necessary testing
  • Exhibit mature, independent judgment and communicates effectively

Employees must be able to maintain and adhere to the customer's on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.

Support, communicate, reinforce and defend the mission, values and culture of the organization

Requirements:
  • High school diploma or GED with 5+ years of work experience
  • Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
  • Must have a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc...)
  • Proficient in the use of a laptop computers, mobile devices, and related software
  • Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)
  • Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus
  • Must have or be eligible to obtain U.S. passport
  • Fundamental understanding of computer systems, operating systems, and configuration files
  • Outstanding communication skills (written and oral)
  • Excellent teambuilding and leadership skills
  • Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies
  • U.S. citizenship and ability to obtain security clearance required

This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Taking care of our people is a top priority at Leonardo DRS.

We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.

We champion wellness programs that focus on physical, emotional, and financial well-being.

We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement.

And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.

Some employees are eligible for limited benefits only.

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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