Senior Field Service Technician

4 weeks ago


St Louis, Missouri, United States National Guard Employment Network Full time
Job Summary:
Leonardo DRS Land Systems is seeking Senior Field Service Technicians to provide technical support for DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers. The ideal candidates will be responsible for providing technical support, work leadership, and technical assistance to lower-level technicians. The selected candidates must be able and willing to travel/deploy to CONUS and OCONUS internal and external customer locations 50-75% of the time.

Key Responsibilities:
Provide technical support for maintenance support, repairs, modification, equipment setup, and testing
Provide work leadership and technical assistance to lower-level technicians
Serve as customer contact on technical issues
Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
Conduct repairs and/or modifications using a variety of hand tools and test equipment
Demonstrate setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Deliver technical solutions to customers with a high degree of professionalism
Determine and recommend which products or services best fit the customer's needs
Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
May provide formal/informal training of customer personnel
Demonstrate great customer service skills
Work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively

Requirements:
High school diploma or GED with 5+ years of work experience
Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
Must have a moderate level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc...)
Proficient in the use of a laptop computers, mobile devices, and related software
Must be able and willing to travel to CONUS and OCONUS locations (Deployed 50-75% of the time)
Willingness to travel to OCONUS locations that qualify for Hardship and Hazard compensation, a plus
Must have or be eligible to obtain U.S. passport
Fundamental understanding of computer systems, operating systems, and configuration files
Outstanding communication skills (written and oral)
Excellent teambuilding and leadership skills
Computer proficiency with MS Office application experience, including Word, Excel and PowerPoint; detailed understanding and use of database technologies
U.S. citizenship and ability to obtain security clearance required

Benefits:
Competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan
Wellness programs that focus on physical, emotional, and financial well-being
Career-growth, professional development, and skill enhancement programs
Flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours
Equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law

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