Senior Fulfillment Coordinator

3 weeks ago

New York, New York, United States FOUNDRAE FINE JEWELRY Full time
Job Title: Senior Fulfillment Coordinator

Foundrae Fine Jewelry is seeking a highly organized and detail-oriented Senior Fulfillment Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient processing of all outgoing wholesale and e-commerce orders, as well as incoming shipments.

Responsibilities:
  • Process all Foundrae's Wholesale and e-Commerce outgoing orders and incoming shipments.
  • Ensure all orders meet quality standards and are shipped in accordance with Foundrae's packaging standards.
  • Log, track, and report client orders and returns from initiation to completion.
  • Provide tracking information to recipients of all outgoing orders.
  • Prepare and track documentation for international shipments.
  • Prepare shipment documentation for all repairs and returns.
  • Notify Client Care team of item lead time, out of stock items, applicable international shipping fees and repair fees.
  • Collaborate with Client Care and Wholesale teams on managing multiple client requests with competing priorities.
  • Process returns and transfers within the timeframe of company policy while ensuring accuracy.
  • Communicate any inventory or shipping discrepancies to the Client Care and/or Wholesale teams ensuring resolution.
  • Ensure appropriate inventory of shipping and packaging supplies; receive and organize for storage.
  • Work with Manager to document inbound and outbound shipping procedures and make recommendations for process improvement.
  • Participate in monthly physical inventory count supporting Production.
  • Document customer and report customer claims.
  • Work with shipping carriers to actively solve issues.
  • Schedule shipping carrier and messenger service as necessary.
Qualifications:
  • Minimum of 2 years previous experience in Fulfillment, Shipping/Receiving or Warehouse Operations within a luxury environment or, luxury warehouse experience
  • Minimum of High School degree required
  • Proficiency in Excel, Word and NetSuite or similar business systems
  • Familiarity working with shipping vendors/systems preferred
  • Ability to quickly learn and apply system capabilities
  • Strong attention to detail and organization
  • Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner
  • Ability to lift, bend, carry and move packages weighing up to 25 pounds

Foundrae Fine Jewelry offers a comprehensive benefits package, including medical, short and long-term disability, various paid time off programs, employee discount/perks, and retirement plan. Our company values people, relationships, diversity, professional development, community service, creativity, accountability, and storytelling.

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