Customer Service Ambassador

1 week ago


Henderson, Nevada, United States SupportNinja Full time
About the Role

We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Respond promptly and professionally to customer inquiries, providing accurate information about our products and services.
  • Issue Resolution: Resolve customer issues in a timely and efficient manner, following up with customers to ensure their issues have been resolved to their satisfaction.
  • Knowledge Development: Continuously improve knowledge of our products, services, and processes by participating in training programs and continuous learning modules.
  • Collaboration: Collaborate with other departments as needed to resolve customer issues and provide seamless support.
  • Adherence to Policies: Adhere to company policies and procedures, meeting or exceeding performance targets for related KPIs.
Requirements
  • Education: Undergraduates are welcome to apply.
  • Experience: Previous customer service experience or equivalent.
  • Communication Skills: Strong communication skills, both verbal and written.
  • Technical Skills: Proficient in using computers and various software applications.
  • Work Environment: Must be willing to work onsite.
Preferred Qualifications
  • Call Center Experience: Experience in a call center environment.
  • CRM Familiarity: Familiar with CRM systems and practices.
About SupportNinja

SupportNinja is a leading provider of outsourced support services, dedicated to helping fast-growing tech companies deliver exceptional customer experiences. Our team is passionate about innovation, customer satisfaction, and employee growth.

What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Professional Development: Opportunities for skills training and personal and professional development.
  • Employee Perks: Beautiful office space, free lunch provided daily, shuttle service available, and more.


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