Customer Service Ambassador
1 week ago
We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.
Key Responsibilities- Customer Interaction: Respond promptly and professionally to customer inquiries, providing accurate information about our products and services.
- Issue Resolution: Resolve customer issues in a timely and efficient manner, following up with customers to ensure their issues have been resolved to their satisfaction.
- Knowledge Development: Continuously improve knowledge of our products, services, and processes by participating in training programs and continuous learning modules.
- Collaboration: Collaborate with other departments as needed to resolve customer issues and provide seamless support.
- Adherence to Policies: Adhere to company policies and procedures, meeting or exceeding performance targets for related KPIs.
- Education: Undergraduates are welcome to apply.
- Experience: Previous customer service experience or equivalent.
- Communication Skills: Strong communication skills, both verbal and written.
- Technical Skills: Proficient in using computers and various software applications.
- Work Environment: Must be willing to work onsite.
- Call Center Experience: Experience in a call center environment.
- CRM Familiarity: Familiar with CRM systems and practices.
SupportNinja is a leading provider of outsourced support services, dedicated to helping fast-growing tech companies deliver exceptional customer experiences. Our team is passionate about innovation, customer satisfaction, and employee growth.
What We Offer- Competitive Compensation: Competitive salary and benefits package.
- Professional Development: Opportunities for skills training and personal and professional development.
- Employee Perks: Beautiful office space, free lunch provided daily, shuttle service available, and more.
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