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Customer Service Representative

2 months ago

Henderson, Nevada, United States Nick Sage - State Farm Agent Full time
Job Overview

As a key member of the Nick Sage - State Farm Agent team, you will play a vital role in building and maintaining strong relationships with customers in the Henderson, NV community. Your primary objective will be to promote State Farm products, including auto, home, and life insurance, to individuals and families.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain a strong network of customer relationships, providing exceptional service and support as needed.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Sales and Marketing
    • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote State Farm products.
    • Develop and implement effective sales strategies to meet or exceed sales targets.
  • Team Collaboration
    • Work closely with the Nick Sage - State Farm Agent team to achieve business objectives and support the growth of the agency.
    • Participate in ongoing training and development programs to enhance your skills and knowledge in insurance sales and customer service.
Benefits and Opportunities
  • Competitive Compensation
    • Salary plus commission/bonus structure to ensure a competitive income.
  • Professional Growth and Development
    • Opportunities for advancement within the agency and the State Farm network.
    • Access to ongoing training and development programs to enhance your skills and knowledge.
  • Work-Life Balance
    • Paid time off (vacation and personal/sick days) to ensure a healthy work-life balance.
Requirements
  • Communication and Interpersonal Skills
    • Excellent written, verbal, and listening communication skills.
  • Business Acumen
    • Self-motivated and detail-oriented with a proactive approach to problem-solving.
  • Insurance Industry Knowledge
    • Ability to obtain a Property and Casualty license and a Life and Health license.