Customer Service Supervisor
6 days ago
The UPS Store #4377 is seeking a highly skilled and experienced Retail Operations Manager to assist the Store Manager in running the day-to-day operations of our retail location. As a key member of our team, you will be responsible for helping to manage productivity, ensuring excellent customer service, monitoring cost control and expenses, and contributing to weekly and monthly reports.
Key Responsibilities- Personnel Management: Assist with recruiting, training, scheduling, and coaching associates to ensure a high-performing team.
- Scheduling and Meetings: Schedule work assignments and facilitate weekly or monthly staff meetings to ensure effective communication and collaboration.
- Customer Service: Monitor, evaluate, and help maximize customer service delivery and customer satisfaction to drive business growth.
- Availability: Be available to work weekends as required to meet the needs of our customers.
- Marketing and Financials: Help develop and implement the store marketing program and manage store financials, including preparing and providing reporting.
- Inventory and Maintenance: Manage inventory and oversee store maintenance, including cleanliness, safety, and organization.
- Administrative Tasks: Review daily employee timesheets and submit for payroll processing, and perform other duties as assigned.
- Experience: 2-3 years of customer-facing supervisory experience in a retail setting.
- Availability: Available to work weekends (Sat & Sun) as required.
- Education: High school diploma or GED required; advanced education degree, coursework, or tech school desired.
- Skills: Strong computer skills, including Microsoft Office and Adobe Suites; outstanding phone skills; strong customer service skills and abilities.
- Advancement Opportunities: As a member of our team, you will have excellent opportunities for advancement within our organization.
- Flexible Hours: Enjoy flexible hours with no late nights, stores close 6:30PM Monday - Friday, 5PM on Saturday and 3PM on Sunday.
- Benefits Package: We offer a comprehensive benefits package, including sick pay, insurance, holidays, 401K Retirement Savings Plan with match, paid training, employee discounts, uniforms provided, and free parking.
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