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Customer Service Liaison

2 months ago

Henderson, Nevada, United States Findlay Toyota Henderson Full time
Job Overview

Findlay Toyota Henderson is in search of a skilled Customer Relations Representative to enhance our bustling service department. As one of the leading automotive groups in the Southwestern United States, we are committed to fostering a culture that values growth, development, and the recognition of dedicated efforts.

Key Responsibilities:

  • Address, investigate, and resolve customer grievances received through various channels.
  • Proactively engage with customers expressing dissatisfaction on multiple platforms.
  • Keep meticulous records of all interactions and correspondence.
  • Analyze and report on complaint patterns and opportunities for elevating customer satisfaction.
  • Work collaboratively with service management, parts management, technicians, and service writers on a daily basis.
  • Assist corporate representatives in resolving manufacturer-related complaints.
  • Stay informed about warranty policies, procedures, and any relevant recalls.
  • Foster a positive and cooperative working relationship with all departments and colleagues.

Qualifications:

  • A minimum of 1 year of experience in Customer Complaint Resolution.
  • Experience in automotive dealerships is preferred.

Benefits:

  • A supportive and productive work environment.
  • Competitive compensation and work schedule.
  • Paid time off for vacations and holidays.
  • Comprehensive medical, dental, and vision insurance.
  • 401K retirement plan.