Guest Service Representative
6 days ago
Job Summary:
The Guest Service Ambassador is responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at Station Casinos. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide friendly and efficient service to all guests, responding to their needs and resolving any issues in a timely manner.
- Maintain a clean and organized workspace, ensuring that all equipment and facilities are in good working order.
- Be knowledgeable about company and property promotions, as well as the gaming floor, location of slot machines, restaurants, amenities, and restrooms.
- Promote the Boarding Pass Rewards program and actively recruit new members.
- Comply with all Slot Department policies and procedures.
Requirements:
- Minimum age requirement is 21 years old.
- Ability to communicate effectively with guests, team members, and management.
- Able to perform headcount, check-in, and check-out, as well as maintain accounting for a bank of slot machines and/or a cash advance for a bank of slot machines.
- Must be able to comply with signature checks, including jackpot tickets, check-in/check-out sheet verification, transfer or purchase slip check, Title 31 paperwork, check-in/check-out slip paid check-out, key control check-in, portable scanner check-out, radio check-out, and daily check-in sheet.
- Must be able to understand the requirements of Title 31, including but not limited to all unacceptable monetary transactions, registration requirements, and the New Wave system.
- Must be able to stand and walk throughout shift.
Language Skills:
The Guest Service Ambassador must be fluent in English, as this is the primary language used in the workplace. Bilingual skills are a plus, but not required.
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