Dedicated Corporate Travel Program Administrator
4 weeks ago
Job Summary
FCM Consulting is seeking a highly skilled Dedicated Program Administrator to support our corporate travel management services. This role will be responsible for providing exceptional support to our clients, handling day-to-day tasks, and working closely with our account management team.
Key Responsibilities
- Traveler Interface
- Handle day-to-day questions and comments from travelers and travel arrangers.
- Build relationships with and participate in monthly/periodic meetings with EAs.
- Maintain the "inbox" by answering common questions and redirecting queries as appropriate.
- Maintain issue log tracking supplier, TMC, and program-level complaints.
- Suppliers
- Engage FCM Consulting Sourcing team to expand and augment negotiated agreements to drive savings and enhance traveler service.
- Support strategic sourcing activities (RFPs and Performance Management) for airlines, hotels, car rental, and ground transport.
- Collect and summarize performance reports from preferred suppliers (air, hotel, car rental, rideshare).
- Schedule and attend preferred supplier QBRs.
- Duty of Care
- Understand the client's Traveler Safety protocols.
- Identify current safety and security agreements.
- Direct traveler/EA queries to appropriate risk management resources.
- Communication/Engagement
- Contribute to client's internal communications via intranet, FCM Platform, OBT messaging.
- Success Metrics
- Track KPIs as identified by travel manager.
- Compile and produce regular KPI and traveler feedback reports for travel manager.
Requirements
- 3+ years corporate travel account management or travel operations experience.
- Proven experience navigating large organizations and multi-layered structures.
- Experience with TMC and/or T&E reporting.
- Intermediate knowledge of Microsoft Office applications, with superior Excel skills.
- Excellent written, oral, and interpersonal communication skills.
- Project management skills to operate as an effective team player.
- Analytical in approach with the ability to manage multiple, simultaneous deadlines while maintaining an eye for detail.
- Self-starter; ability to excel in a dynamic and fast-paced environment.
- Maintains a high level of confidentiality always, and communicates professionally with all levels of the organization.
- Fluent in English, other languages a plus.
Perks and Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
- Comprehensive training and support.
- Access to industry-leading technology and tools.
- Flexible work arrangements and work-life balance.
Location
Boston, MA
About FCM Consulting
FCM Consulting is a leading provider of corporate travel management services. We are committed to delivering exceptional results and building long-term relationships with our clients.
Why Join FCM Consulting?
At FCM Consulting, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional results and building long-term relationships with our clients.
How to Apply
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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