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Client Relations Associate

2 months ago

Santa Monica, California, United States 3m Full time

About 3M

3M is a global leader in innovation, dedicated to improving lives through science and technology. With a presence in over 70 countries and a diverse workforce, we strive to create solutions that enhance the quality of life for people around the world. Our commitment to sustainability and corporate responsibility is at the core of our mission, as we aim to make a positive impact on the communities we serve.

We value teamwork, integrity, and excellence in all our endeavors. Our culture promotes diversity and inclusion, recognizing that unique perspectives foster innovation and drive success.

If you find this opportunity appealing, we encourage you to explore the role further.

We are seeking enthusiastic, approachable, and professional individuals to deliver exceptional service in a dynamic environment. The ideal candidate will possess a genuine passion for creating memorable experiences for our guests.

The Guest Services Team will act as the primary point of contact for guests, providing expert guidance on our offerings and local attractions. Candidates must demonstrate outstanding customer service skills, particularly in fast-paced situations, while maintaining focus on objectives during quieter periods. A polished appearance and professional demeanor are essential.

Key Responsibilities:

  • Deliver friendly and professional service consistently.
  • Guide guests efficiently to various services and amenities.
  • Tailor services to meet the unique needs of each guest.
  • Embrace a proactive approach to guest assistance.
  • Support company initiatives and programs with enthusiasm.
  • Adhere to all organizational policies and procedures.
  • Maintain an organized and informative workspace.
  • Build and nurture relationships with local partners.
  • Achieve or surpass performance goals.
  • Stay informed about local events, attractions, and dining options to assist guests effectively.

Required Skills:

  • Excellent verbal and written communication abilities.
  • Strong problem-solving skills.
  • Comfortable engaging with guests.
  • Proficient in digital tools and technology.
  • Ability to manage multiple tasks while maintaining a positive attitude.
  • Quickly respond to guest inquiries with genuine care.
  • Capable of prioritizing tasks under pressure.
  • Collaborative team player.
  • Passionate about local entertainment and dining options.
  • Willingness to work flexible hours, including evenings and weekends.

What We Offer:

At 3M, we believe in the power of collaboration and support. Our Total Rewards program reflects our dedication to your professional growth, well-being, and competitive compensation.

We look forward to seeing how your aspirations align with our mission at 3M.