AV Support Specialist

4 days ago


Reston, Virginia, United States Verigent Full time

Job Title: AV Support Specialist

Location: East Hanover, NJ

Duration: Permanent, Direct Hire

Salary: $75-88,000 (Based on Experience)

Responsibilities:

We are seeking a skilled AV Support Specialist to join our team at Verigent. The ideal candidate will have a strong background in audiovisual support and collaboration technology.


• Provide start-up and dedicated support for on-site, hybrid, and virtual meetings.


• Collaborate with service providers and other teams to ensure all end-user requirements are met for supported meetings.


• Regularly check and maintain AV and videoconferencing rooms to ensure they are functioning properly.


• Work flexible schedules as required to meet the needs of our clients.


• Provide direct assistance and training to end users in the operation of AV systems and collaboration technologies.


• Perform administrative tasks such as completing service tickets and maintaining associated records.


• Ensure compliance with all customer safety and procedural guidelines.


• Track all maintenance activity from start to finish with proper documentation.

Follow and execute all processes regarding Webcasting services:


• Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia.


• Provide start-up or dedicated support for webcasting events when required.


• Create and maintain documentation for the service in partnership with the global resolver and management teams.


• Coordinate updates to relevant end-user interfaces & tools to ensure continued end-user experience workflows.


• Coordinate with webcasting services vendors/account managers and support teams to get information, escalate issues, troubleshoot client problems, and ensure webcasting services run per SLA.


• Attend/Assist with regular calls for the Americas and EMEA resolver teams with the objective of coordinating on-going projects, help complete open tasks, and ensure end-to-end service alignment.


• Coordinate and facilitate additional services that are associated with webcasting solutions.


• Provide periodic and ad hoc reporting for the supported services.

Qualifications:


• Minimum of 3-4 years of audiovisual support experience.


• Minimum of a High School Diploma or equivalent.



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