AV and Webcast Support Specialist

4 days ago

Reston, Virginia, United States AVI-SPL Full time
Job Summary

AVI-SPL is seeking a highly skilled AV and Webcast Support Specialist to join our team. As a key member of our support team, you will provide on-premises support for AVI-SPL customers at customer sites, ensuring a world-class customer service experience.

Key Responsibilities
  • Provide start-up and dedicated support for on-site, hybrid, and virtual meetings.
  • Offer end-user support on the operation and use of collaboration technologies.
  • Coordinate with service providers and other teams to ensure all end-user requirements are met for supported meetings.
  • Regularly check and maintain AV and videoconferencing rooms, ensuring they meet established standards.
  • Work flexible schedules as required.
  • Provide direct assistance and training to end-users on the operation of AV systems and collaboration technologies.
  • Perform administrative tasks, including completing service tickets and maintaining associated records.
  • Ensure compliance with all customer safety and procedural guidelines.
  • Track all maintenance activity from start to finish with proper documentation.
Additional Responsibilities
  • Create, schedule, and manage webcasting events for the US, Canada, Central America, South America, and Australia.
  • Provide start-up or dedicated support for webcasting events when required.
  • Create and maintain documentation for the service in partnership with the global resolver and management teams.
  • Coordinate updates to relevant end-user interfaces and tools to ensure continued end-user experience workflows.
  • Coordinate with webcasting services vendors and support teams to ensure Novartis' webcasting services run per SLA.
  • Attend and assist with regular calls for the Americas and EMEA resolver teams to coordinate ongoing projects and ensure end-to-end service alignment.
  • Coordinate and facilitate additional services associated with webcasting solutions.
  • Provide periodic and ad-hoc reporting for the supported services.
Requirements
  • 3-4 years of audiovisual integration experience preferred.
  • High School Diploma or equivalent.
  • Ability to effectively communicate with employees, customers, and colleagues.
  • Ability to use hand and power tools in a safe and efficient manner, including soldering and crimping connectors.
  • Ability to work and think independently, ensuring to meet deadlines.
  • Intermediate computer knowledge.
  • Knowledge of basic signal flow for audio, video, and control.
  • Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.
Preferred Qualifications
  • Formal education in Electronics or a related field preferred.
  • Preferred external training: AMX Intro to Networking for AV Professionals, Crestron Professional Installation, Exton AV Associate Certification, AVIXA Quick Start to the Audio-Visual Industry, and AVIXA CTS General Certification.
Why Work with Us
  • Medical benefits, including vision and dental.
  • Paid holidays, sick days, and personal days.
  • Enjoyable and dynamic company culture.
  • Training and professional development opportunities.

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type: Hourly

$36.06/hr - $40.87/hr

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