Customer Service Representative

6 days ago

Conroe, Texas, United States ASAP Personnel Full time
Job Summary

ASAP Personnel is seeking a highly skilled and motivated Assistant Property Manager to join our team. As a key member of our property management team, you will be responsible for providing exceptional customer service, leasing apartments, and managing administrative tasks.

Key Responsibilities
  • Leasing:
    • Demonstrate and apply product knowledge to clients' needs, effectively closing sales.
    • Record all visits promptly on appropriate reports.
    • Facilitate the completion of applications and deposits in accordance with company procedures and Fair Housing requirements.
    • Update availability reports and process applications for approvals, including credit checks and rental history.
    • Ensure apartments are move-in ready on agreed dates and orient new residents to the community.
    • Monitor lease renewals, distribute renewal notices, and handle community-issued notices.
    • Represent the company in a professional manner.
  • Administrative:
    • Understand Apartment Association leases and credit report applications.
    • Accept and post rental payments.
    • Comply with federal, state, and company policies, procedures, and regulations.
    • Record and prepare ongoing bank deposit slips.
    • Manage accounts on computer spreadsheets and databases using specialized accounting software.
    • Verify and enter new vendor documents before processing payments.
    • Communicate with Property Managers regarding invoice accuracy and compliance.
    • Review and process invoices received from properties in a timely manner.
    • Prepare accounting statements for past residents and review monthly, quarterly, and year-end reports.
    • Provide accounting support to Property Managers.
    • Assist in lease transactions, typing leases, gathering applicant information, and handling credit approvals.
    • Maintain accurate monthly commission sheets for bonus purposes.
    • Assume Community Manager's duties/authority in the absence of immediate supervisor.
    • Provide general clerical assistance to the community office.
  • Neighborhood Marketing:
    • Advise residents of referral concessions.
    • Assist in placing, removing/updating banners, balloons, signs, etc.
    • Distribute newsletters, pamphlets, flyers, etc.
    • Assist in conducting market surveys and shop competitive communities.
  • Safety Responsibilities:
    • Learn and ensure compliance with all company, local, state, and federal safety rules.
    • Correct unsafe conditions in a timely manner.
    Requirements
    • High School Diploma or equivalent; some college preferred.
    • Minimum one year of customer service-related experience and one year of apartment leasing experience or a combination of accounting skills/education with customer service experience.
    • Strong attention to detail and sales ability.
    • National Apartment Leasing Professional (NALP) preferred.
    • Fair Housing Certification and willingness to obtain prior to interacting with prospective residents.
    • OSHA laws and regulations, willingness to obtain within six months.
    • Strong oral and written communication skills.
    • Competence in operating office equipment and software, including Microsoft Office.
    • Positive attitude, ability to work a flexible schedule, and maintain a professional appearance.
    • Compliance with employee handbook expectations.
    • Ability to handle customer concerns effectively.

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