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Veterinary Customer Service Ambassador
2 months ago
At Animal Emergency Clinic of Conroe, our mission is to provide exceptional care and service to pets and their families. We strive to create a supportive and welcoming environment for our clients and team members alike.
Job SummaryWe are seeking a highly skilled and compassionate Veterinary Customer Service Representative to join our team. As a key player in creating positive experiences for our clients and their pets, you will be responsible for:
Key Responsibilities- Client Welcome and Support: Greet clients and their pets warmly, ensuring they feel comfortable and at ease. Document pet histories and services requested with attention to detail.
- Scheduling and Coordination: Manage client visits, from scheduling appointments to coordinating follow-ups, ensuring a smooth workflow for our veterinary team.
- Service Promotion: Use your knowledge of our offerings to attract new clients and educate existing ones about our services and products.
- Customer Care: Address client inquiries and concerns with empathy and professionalism. Manage cash transactions and handle customer complaints with tact.
- Experience: 1+ years in veterinary, healthcare, or retail customer service is preferred.
- Skills: Strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. Proficiency in basic computer programs and excellent communication skills are a must.
- Physical Requirements: Ability to stand for long periods, lift up to 30 lbs. unassisted (50 lbs. with help), and work in varying noise levels.
- Competitive Compensation: Including a 401(k) retirement plan with company matching and quarterly bonuses.
- Comprehensive Benefits: Access to an employee health insurance, HSA, dental and vision, generous pet healthcare discounts.
