Customer Service Representative
4 days ago
Job Summary
Fiber Glass Systems, a leading business under NOV, is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our sales team, you will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process.
Key Responsibilities
- Build instant rapport with customers and achieve customer satisfaction
- Place orders, provide general sales information, product requirements, pricing, and delivery coordination
- Ensure the highest level of customer satisfaction by providing support, guidance, and proper follow-up on customer inquiries or issues
- Develop and maintain customer relationships
- Assist customers with product questions, ordering, order tracing, complaints, and issues
- Categorize, file, and maintain quotation and all sales order information for audit purposes
- Facilitate closing of sales orders and collaborate with internal contacts to ensure a clean process from quote to invoicing
- Creates reports for supervisor and management
- Adhere to company quality standards and corporate compliance guidelines, including audits
Requirements
- Previous 1-3 years customer service experience or operations/planning experience
- Proficient in all MS Office products
- Excellent interpersonal and communication skills
- Exceptional customer service skills
- Strong diligence with time management and decision-making skills
- Ability to multi-task while working in a fast-paced environment; self-directed and able to prioritize responsibilities, providing precise attention to detail
About Us
National Guard Employment Network is a leading organization that works with partner companies to source qualified talent for their open roles. We are committed to providing exceptional customer service and ensuring a smooth sales process.
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