Customer Service Representative

4 days ago


Conroe, Texas, United States National Guard Employment Network Full time
Job Description

Job Summary

Fiber Glass Systems, a leading business under NOV, is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our sales team, you will be responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process.

Key Responsibilities

  • Build instant rapport with customers and achieve customer satisfaction
  • Place orders, provide general sales information, product requirements, pricing, and delivery coordination
  • Ensure the highest level of customer satisfaction by providing support, guidance, and proper follow-up on customer inquiries or issues
  • Develop and maintain customer relationships
  • Assist customers with product questions, ordering, order tracing, complaints, and issues
  • Categorize, file, and maintain quotation and all sales order information for audit purposes
  • Facilitate closing of sales orders and collaborate with internal contacts to ensure a clean process from quote to invoicing
  • Creates reports for supervisor and management
  • Adhere to company quality standards and corporate compliance guidelines, including audits

Requirements

  • Previous 1-3 years customer service experience or operations/planning experience
  • Proficient in all MS Office products
  • Excellent interpersonal and communication skills
  • Exceptional customer service skills
  • Strong diligence with time management and decision-making skills
  • Ability to multi-task while working in a fast-paced environment; self-directed and able to prioritize responsibilities, providing precise attention to detail

About Us

National Guard Employment Network is a leading organization that works with partner companies to source qualified talent for their open roles. We are committed to providing exceptional customer service and ensuring a smooth sales process.



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