Financial Transaction Specialist
3 weeks ago
Workway is seeking a highly skilled Deposit Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth processing of financial transactions.
Key Responsibilities- Customer Service: Provide professional and courteous telephone service to members and non-members, responding to inquiries and resolving issues in a timely and efficient manner.
- Transaction Processing: Process and research standard and specialized inquiries and transactions, ensuring accuracy and attention to detail.
- Technical Support: Serve as a first-line technical support for basic ATM/ETM alerts or faults, troubleshooting and resolving issues as needed.
- Deposit Monitoring: Monitor, review, and research virtual deposits made via the ATM/ETM, ensuring compliance with regulations and company policies.
- Software Utilization: Effectively utilize a range of software systems, including DNA-Prod, DNA Publisher, Vertifi, Workday, IP Admin, Portfolio Viewer, Verafin, Internal chat, Avaya, DSI Avaya Marque, Calabrio, Client Analytics, and Active Teller.
- Education: High School Diploma or equivalent required.
- Experience: Minimum of one year of job-related work experience required.
- Skills: Excellent organizational, communication, interpersonal, critical thinking, and decision-making skills, with the ability to type and 10-key by touch.
- Technical Skills: Proficient in utilizing PCs, software, and other office equipment.
Workway offers a competitive compensation package, including healthcare benefits and a 401(k) plan. Our employees also have access to professional development opportunities and a supportive work environment.
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Deposit Service Specialist
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Live Oak, United States Workway Full time{"h1": "Deposit Service Specialist Job Description", "p": "At Workway, we are seeking a highly skilled Deposit Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth processing of financial transactions.Responsibilities:* Communicate effectively...
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