Deposit Service Specialist

2 weeks ago


Live Oak, United States Workway Full time
{"h1": "Deposit Service Specialist Job Description", "p": "At Workway, we are seeking a highly skilled Deposit Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth processing of financial transactions.

Responsibilities:

* Communicate effectively with members, non-members, and other departments to resolve issues and escalate situations as needed.
* Maintain knowledge of relevant regulations and ensure compliance.
* Provide professional and enthusiastic telephone service to customers.
* Process and research standard and specialized inquiries and transactions.
* Serve as a first-line technical support for basic ATM/ETM alerts or faults.
* Monitor and review virtual deposits made via the ATM/ETM.
* Utilize various software systems, including DNA-Prod, DNA Publisher, Vertifi, Workday, IP Admin, Portfolio Viewer, Verafin, Internal chat, Avaya, DSI Avaya Marque, Calabrio, Client Analytics, and Active Teller.

Requirements:

* High school diploma or equivalent required.
* Minimum one year of job-related work experience.
* Excellent organizational, communication, interpersonal, critical thinking, and decision-making skills.
* Proficient in utilizing PCs, software, and other office equipment.

We offer a competitive compensation package, including healthcare benefits and a 401(k) plan. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Workway is an Equal Opportunity Employer and welcomes applications from diverse candidates.

Please note that compensation may vary based on factors such as qualifications, skills, and location.

Contact us today to learn more about this opportunity and how you can join our team.

Workway, Inc. is committed to providing a workplace that is free from discrimination and harassment.

For more information, please visit our website or contact us at [insert contact information].

Thank you for considering Workway as your employer of choice.

Sincerely,
[Your Name]"}

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