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Insurance Customer Support Specialist
2 months ago
Position Summary: As a Customer Service Representative - State Farm Agent Team Member, you will serve as a vital resource for our customers, delivering prompt and precise information while ensuring a satisfactory customer journey. Your duties will encompass addressing inquiries, resolving challenges, and providing assistance on various insurance-related topics. Key responsibilities include:
- Responding swiftly to customer inquiries through various communication channels.
- Offering insights into insurance policies, coverage specifics, and claims procedures.
- Helping clients with modifications, updates, and renewals of their policies.
- Investigating and addressing customer concerns with care and professionalism.
- Working in tandem with other departments to guarantee comprehensive customer assistance.
- Keeping accurate and current customer records.
- Outstanding communication and interpersonal abilities.
- Prior experience in customer service, ideally within the insurance field.
- Detail-oriented with robust problem-solving skills.
- Capability to manage difficult situations with empathy and professionalism.
- Familiarity with insurance products and policies is advantageous.
- Proficient in computer applications and customer relationship management (CRM) systems.
- High school diploma or equivalent; a college degree is preferred.
- Understanding of insurance regulations and industry standards (training will be provided).
- Ability to thrive in a dynamic work environment.
- Strong organizational and time-management capabilities.
- Willingness to engage in ongoing training and professional development.
Application Process:
We encourage you to explore our website for more information, and if you believe our office aligns with your career aspirations, we look forward to your application. Omar Soudani State Farm Agency is an equal opportunity employer and welcomes applications from individuals of diverse backgrounds.
