State Farm Insurance Customer Service Specialist

3 weeks ago


Chino Hills, California, United States State Farm Insurance Full time
Job Summary

State Farm Insurance is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through timely and accurate responses to customer inquiries, complaints, and policy changes.

Key Responsibilities
  • Provide accurate and timely information regarding insurance products and services to customers.
  • Process policy applications, renewals, and cancellations efficiently.
  • Handle billing and payment inquiries, resolving customer issues and complaints in a professional and efficient manner.
  • Maintain accurate customer records and update information as needed.
  • Collaborate with team members to ensure customer satisfaction.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
  • Knowledge of insurance products and services.
  • Familiarity with company policies and procedures.


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