State Farm Insurance Customer Service Specialist
3 weeks ago
State Farm Insurance is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through timely and accurate responses to customer inquiries, complaints, and policy changes.
Key Responsibilities
- Provide accurate and timely information regarding insurance products and services to customers.
- Process policy applications, renewals, and cancellations efficiently.
- Handle billing and payment inquiries, resolving customer issues and complaints in a professional and efficient manner.
- Maintain accurate customer records and update information as needed.
- Collaborate with team members to ensure customer satisfaction.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
- Knowledge of insurance products and services.
- Familiarity with company policies and procedures.
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