Automotive Service Manager

3 weeks ago

Akron, Ohio, United States Econrads Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Service Manager to join our team at Econrads. As a key member of our service department, you will be responsible for directing the diagnosis of customer needs and providing appropriate products and services.

Key Responsibilities
  • Direct and communicate customer needs to the service department for diagnosis.
  • Verify that the appropriate services have been completed.
  • Sell tires, automotive accessories, service repairs, and preventative maintenance to satisfy customer needs.
  • Learns and maintains current product knowledge on all tires, service, and other products represented.
  • Accurately answer questions both over the phone and at the store location.
  • Establish a trusting relationship with customers and demonstrate a sincere concern for their needs.
  • Provide superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
  • Prepare accurate estimates and billings for customers.
  • Invoice customers using proper procedures for cash, charge, credit, employee, fleet, and national accounts.
  • Know, understand, and perform the Maintenance Technician duties.
  • Establish priorities on a daily basis among completing requirements to ensure that products and services are delivered to customers as promised.
  • Analyze, organize, and prioritize daily workflow through the 1-9 customer service system.
  • Demonstrate the ability to be decisive and manage the use of time.
  • Effectively train, develop, and motivate store personnel.
  • Evaluate, encourage, and discipline employees in a fair and objective manner consistent with stated company policies and procedures.
  • Delegate authority by recognizing and utilizing the skills of others.
  • Handle customer complaints, employee conflicts, and daily operational problems in an even-tempered, fair, and consistent manner.
  • Demonstrate reliability in all actions with customers and employees.
  • Learns and understands the performance business data and applies it fairly to daily operations and decisions to increase productivity.
  • Effectively manage employee productivity, store expenses, and inventory.
  • Reaches established monthly goals.
  • Communicates questions, problems, and results to the Store Leader in a timely manner.
  • Learns and utilizes the computer system, software, and transfer system.
  • Follows daily opening and closing procedures accurately.
  • Learns and maintains current product knowledge on all tires, service, and other product lines represented.
  • Maintains accurate inventories for tires, parts, and other product lines.
  • Understands, follows, applies, and communicates all current and newly-written policies to subordinates.
  • Reports to other locations to fill-in for the manager, if required.
  • Responds accurately and on time to all administrative and paperwork duties and deadlines, including training, time records, invoices, evaluations, deposits, etc.
Requirements
  • High school diploma; two to four years related experience and/or training; or equivalent combination of education and experience.
  • Tire and Automotive, Sales and Customer Service, and retail automotive tire Branch Operations knowledge and skills.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee is regularly exposed to moving mechanical parts and fumes or airborne particles.

The employee is frequently exposed to toxic or caustic chemicals and outside weather conditions.

The employee is occasionally exposed to vibration.

The noise level in the work environment is usually loud.

The employee regularly works extended hours and Saturdays.

The employee is occasionally required to work Sundays and evenings.

The employee regularly works an average of 52 hours per week, and may attend meetings after normal business hours.

Travel between locations is often required.

Acceptable driving record, in line with the stated Company Policy, and valid driver's license.

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