Application Support Engineer
2 weeks ago
Insight Global is seeking experienced Production Support Engineers to join our dynamic team. This role involves providing critical support for a healthcare project in a fast-paced, 24/7 operational environment.
Key Responsibilities- Monitor and troubleshoot issues using Dynatrace and Splunk.
- Access and analyze logs from Kubernetes and AWS consoles.
- Engage with customer tickets to identify, document, and resolve technical complaints.
- Conduct thorough root cause analyses to determine the source of code failures.
- Provide clear next steps for issue resolution or escalation as necessary.
The ideal candidate will possess:
- 5-6+ years of hands-on development experience with Java and Spring Boot.
- 2-3+ years of experience utilizing Dynatrace and Splunk for monitoring.
- 1-2 years of experience with ServiceNow as a ticketing system.
- 3+ years of experience working with AWS, particularly with Kubernetes for health checks.
- Proven experience in conducting root cause analysis.
The pay rate for this role is competitive at $58 per hour.
Diversity and InclusionAt Insight Global, we are committed to fostering a diverse and inclusive workplace where all individuals can thrive. We are an equal opportunity employer and encourage applications from all qualified candidates.
If you require assistance or accommodations due to a disability during the application process, please let us know.
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