Application Support Engineer

2 weeks ago


Atlanta, Georgia, United States Insight Global Full time
Position Overview

Insight Global is seeking experienced Production Support Engineers to join our dynamic team. This role involves providing critical support for a healthcare project in a fast-paced, 24/7 operational environment.

Key Responsibilities
  • Monitor and troubleshoot issues using Dynatrace and Splunk.
  • Access and analyze logs from Kubernetes and AWS consoles.
  • Engage with customer tickets to identify, document, and resolve technical complaints.
  • Conduct thorough root cause analyses to determine the source of code failures.
  • Provide clear next steps for issue resolution or escalation as necessary.
Qualifications

The ideal candidate will possess:

  • 5-6+ years of hands-on development experience with Java and Spring Boot.
  • 2-3+ years of experience utilizing Dynatrace and Splunk for monitoring.
  • 1-2 years of experience with ServiceNow as a ticketing system.
  • 3+ years of experience working with AWS, particularly with Kubernetes for health checks.
  • Proven experience in conducting root cause analysis.
Compensation

The pay rate for this role is competitive at $58 per hour.

Diversity and Inclusion

At Insight Global, we are committed to fostering a diverse and inclusive workplace where all individuals can thrive. We are an equal opportunity employer and encourage applications from all qualified candidates.

If you require assistance or accommodations due to a disability during the application process, please let us know.



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